- Report: #1343358
Complaint Review: The Deal Empire - Internet
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Author Not Confirmed
Why?
The Deal Empire
Internet, USA
Phone:
949-245-0429
Web:
https://www.thedealempire.com
Categories:
Business Rating:
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The Deal Empire Product Rip-Off Internet
I placed my order for these "No Heat" Hair curlers on November 6th, 2016. Although I received an immediate email confirmation of my order, no further updates were ever sent, and nothing on the website was ever updated with my shipping confirmation. On November 23rd, I sent a follow up email requesting status. No response. On December 2nd (a month later), I sent another email requesting status. No Response.
I finally received my item the week of December 5th. Upon opening it, I immediately realized the lack of quality in the item. The instructions on the box, which was folded in the envelope along with the plastic bag containing the curlers, were barely legible English with many spelling errors and mostly nonsense. I immediately realized these were not going to work as described. They weren’t even long enough to cover ½ my daughter’s hair strand and not even enough to do 1/4 of her hair. For $29.95, these were a complete rip-off.
I contacted the refunds department on Monday December 12th expressing my dis-satisfaction and requesting a refund. Following is the response I got:
“Because of the nature of the item, all order for panty shapers are considered final. If the product does not fit, we can't take it back, replace it or refund.
However, we can give you a 1-time discount code for any of your future purchases with us.”
What? Panty Shapers???
I emailed again explaining that I had ordered hair curlers, not underwear. Following is the response I got, copied and pasted from their web page:
Thanks for reaching out to The Deal Empire.
THE PRODUCT IMAGES ON THE THE DEAL EMPIRE WEBSITE MAY DIFFER FROM THE PRODUCTS YOU RECEIVE DUE TO VARIATIONS IN ELECTRONIC SCREENS SETTINGS (COMPUTER/LAPTOP/TABLET/SMARTPHONES). ACTUAL RESULTS MAY VARY PER INDIVIDUAL. WE DO NOT GUARANTEE THE SAME RESULT FOR EVERYONE. ALL SALES ARE FINAL AND CANNOT BE RETURNED OR REFUNDED AFTER USE.
I have not "Used" this item in any way!
Each subsequent email I have received has been the same copied and pasted response with no further communication.
I do most of my shopping online, and am no stranger to online ordering. This is by-far the worst customer service I’ve ever received.
Buyer Beware! Never Order from this company.
