- Report: #1189134
Complaint Review: the print shack and owner Rey trujillo - la porte Texas
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the print shack and owner Rey trujillo
10408 spencer highway la porte, Texas, USA
Phone:
8328874910
Web:
theprintshack.biz
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the print shack and owner Rey trujillo overpaid for really late, non-perfect shorts la porte Texas
Not sure where to start. Ok well I get estimates from him for a total of 11 shirts I needed, he quotes $467 for a nice button down jersey type shirt with the printing on front and back. Graphic guy says they need the money two weeks ahead of time so i come by on thursday October 30th and pay the full price. He tells me in two weeks on Wednesday they would be done. I emailed him to see if they are done he says Wednesday evening or Thursday they would be done, alright that's fine. Thursday comes and he tells me 5:30 Thursday they will be done, then turns around and tells me that he can't find my package and he tracked the shirts and they won't be here til Friday or Monday. I told him I needed them by Friday cuz the game is on Saturday or I want a refund. According to him they have a no refund policy which is convenient because it doesn't say that anywhere on the invoice and receipt. So he tells me he will put our design on another shirt and have it done by Friday at 5:30. I tell him ok cuz I thought he might actually do it but boy I was wrong. At 5:30 I ask about them and he says he needs more time so at 9:30 he will deliver them. 9:30 comes around and he says he needs more time. Well here it is at 11:00 and I have called about 30 times and even texts him with no answer or response so then he texts me around 12:30 say his guy will be delivering them to my place. Didn't receive shirts til almost 2:00 am. Opened up the Wal-Mart bag he placed my shirts in, got all 11 shirts plus an extra one, front graphic on some shirts have flaws on them, the shirt itself isn't the one I ordered or even close to the color I wanted, googled these shirts and at Wal-Mart they cost $7. So with these cheap shirts he gave us plus tax and whatever he charges for printing the total would be around $197 for everything which means he owes me $270. I text him after my game with no response. Best believe I will get my money or he will have 11 angry people at his new location which he never gave me the address to or we will be showing up to his house to collect. If all else fails, small claims court here we come. He is the most unprofessional businessman I have ever met. I will never do business with him again and will never EVER recommended his company to anyone.
