Complaint Review: The Toronto Movers - North York Ontario

I hired the "Top Toronto Movers" aka "Your Local Movers" aka "Toronto Moving Services" aka "The Toronto Movers" for a move on Sunday August 16th, 2015. I am writing this to warn other consumers about their mistreatment of customers, their employees smoking weed while driving and on the job site, they are lying to customers, their undelivered services, and overall poor work ethics. 

Below is a small list of things I can remember for their one hour of work they preformed today; I PAID FOR 4 HOURS. 

1. The Driver and The Help showed up 30 minutes late; 

2. The Driver and The Help showed up in a 12 ft Truck, even though I was quoted for a 18 ft Truck when I reserved. 

3. The Driver and The Help demanded payment before the move, charge HST and will not provide a receipt. 

4. The Driver and The Help will verbally fight with each other, using profanity. 

5. The Driver and The Help attempted to fight with the customer's multiple times once they have received their cash payments, eventually cooler heads prevailed. 

6. The Driver and The Help will threaten to stop your move and unload all your belongings on the side of the road with no refund. 

7. The Driver and The Help will threaten to waste the customer's time, so that the move will not be completed. 

7. The Driver and The Help will smoke weed while driving on the highway, and on the job site. When confronted about smoking on the the customer's time, the Help asks the customer how he knows what drugs smell like. 

8. The Driver and The Help will not move anything that has dust on it, not for allergic reason but because they think they may get their clothes dirty. I had to move these items myself. 

9. The truck and the blankets they use for the move are filthy, covered in dust and dirt. They throw them on the ground outside the truck then cover your belongings with them. They do not use moving blankets, but rather a duvet. 

10. The Driver and The Helps loading skills are far from professional, my items were dragged on the floor. 

11. The Driver and The Help never showed up to the second pick up location and took my $395 dollars (4 hour quote) after 1 hour of work and disappeared with out an explanation. 

12. I called the management and spoke with a man named Nathan, he promised to refund half of my money by email money transfer, and that the owner "Michael Lemky" would hopefully authorize a full refund in an hour's time. I never recieved my partial refund, and it seems to be that they are screening my calls and no longer picking up from my number. 

Please search their phone number 4168378681 or 6478607393 and read about other customer complaints. I paid 4 hours to be verbally abused for 1 hour, and have a 5 by 10 storage locker emptied. 

They appear to be located at 302 Bridgeland Ave Unit 4 North York ON. 

I left my phone number in the contact info section; If any consumer's who wish to call me and give me any more information on these guys, please do. 

⭐️⭐️⭐️⭐️⭐️⭐️COPY OF THEIR AD⭐️⭐️⭐️⭐️⭐️⭐️ 

⭐️TOP TORONTO MOVERS⭐️ (416) 837-8681 

Tired of miscommunication and hidden fees? 

Call Top Toronto Movers today for an honest quote! We will be there to guide you and help you every step of the way so you have the most pleasant moving experience possible. Don't settle for tardy movers who damage your furniture. Call us today for priority bookings. 

(416) 837-8681 

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