- Report: #1217870
Complaint Review: Time Warner Cable - San Diego California
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Time Warner Cable
8685 rio san diego drive San Diego, 92108 California, USA
Web:
www.timewarnercable.com
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Time Warner Cable TImewarner, TWC I think TWC should buy this domain (ripoff.com) because it fits them well San Diego California
I have been with timewarner cable for more than two years now and my experience with them keeps getting worse and worse, especially compared to the other provider in my previous home. I moved in to that area in 2012 where I got the service, I subscribed for a good deal of fast internet and starter TV. The internet speed was not fast. A few months later I guess it improved a bit, probably to what I actually subscribed to.
After a year, I received a mail from them stating that they were generous to me and continued giving me a discount, but less of discount than what they had in the initial subscription. I thought it was a bit high for that kind of service, so I went on looking for other servces. To my shock, there were not any. I wanted Cox communication service, I think they are the best in San Diego, unfortunately, I was forced to be stuck with them. We had to continue with them at least for now.
After a few months, we decided to move to another home in that area. I called TWC, and I said I wanted to have the service in that new home. They said that they are happy to do so, and requested my information. They scheduled an appointment for the technician to connect the service for $15. That was strange since the previous person in that home had an ongoing internet service from TWC that was working perfectly. Nevertheless, the sent the technecian who seemed to "connect" the service.
After that, I noticed that my bill gradually increased by almost $10. I did not pay much attention to that before, but they actually kept using the same old so-called offer even though I already moved to a new home! I was really frustrated.
I went to their store to dispute this, and the CSR was not someone that I want to deal with again. I told him the story with more details, all of which had TWC problems all over, but he was like giving me more problems, I swear I had more options and interactions going online that with him. I told him that I would like to have another company to provide me with better services, he said that I cannot. I told him that I already aplied for an appointment with Cox (which I did back then), he said that he was in Cox less than six months ago, and he said I m not arguing with you " I am just telling you, you will not get their service", because the do not operate in that area, this area is only operated by TWC. All the good reason to have a good monopoly.
I tried calling and discussing my option with them with no luck. They just want me to buy more services with just "a bit" of price increase. I do not want more services. I just want internet! and why do I have to pay double or triple of what the neighboring area does and for less of that speed and worse connection sometimes?
Finally, I do not understand how giving a company an exclusive right to operate in one place without any restrictions to the service level or value proposition and give them athe green light to raise prices way above competition and force customers to stick with it or stay without any service is "good" for the customer.
I hope one day better companies will replace this awful greedy company and provide customers with higher value services.
