- Report: #1307781
Complaint Review: TNT fences and decks - Internet
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Author Not Confirmed
Why?
TNT fences and decks
Internet, USA
Web:
www.atlantabestfenceanddeck.com, www.tntfences.com
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TNT fences and decks Atlantas best fences and decks Dishonest, terrible customer service Acworth Internet
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AKA Atlantas best fences and decks Just had hands down the worst experience with this company. Decided to hire them because neighbors had an ok experience with them and because our other neighbors who we were splitting one side of the fence with wanted to hire them. From the beginning the contact with Todd one of the owners was very unprofessional. He never contacted my husband nor I about when they would be starting the job. We heard all of the details from the other neighbor, I don't know if he was more responsive with him because they were paying him more or what but regardless we were also paying him and deserved the same type of customer service. Fast forward to Monday, the neighbor texted me and said they were here to lay out the fence, was I home. If we would have known they were coming to do that my husband would have arranged to be there. I laid it out with him and thought things were good.
We agreed on the 6 foot privacy fence for the one side and a cross buck fence with wire for the back. They said they would be here "bright and early" Tuesday morning. They showed up close to noon to start the job, which is fine we weren't in any big hurry for the fence to go in. We come home Later Tuesday to see the cross buck fence is set up for a gate, we never requested a gate, when my husband asked him to fix it he said we would have to pay $100. My husband said no and we will end our business with them right now. Todd agreed to fix it. Wednesday we get home to find that the cross buck fence is basically Done backwards, the posts are on the outside and the wire on the inside, we requested they fix it and the other owner Thor was extremely rude to my husband and told him they wouldn't be fixing it.
We told them we would pay the remaining balance once the fence was fixed. Fast forward a few hours and several texts from the owner requesting payment and then the cops arrive. They told the officer they would Fix the fence for another $300. The officer suggested we just pay them what we owe them and be done with them because they are obviously crooks and bad business people and to just hire a reputable company to fix the fence so that's that we did. Also they tried to get our neighbors to pay them to move there fence up to "accommodate" ours which absolutely didn't need to be done, they just wanted more Money. I know this is a long review but I hope it makes people think twice about hiring these people. Their prices aren't any better than other company's around.
