- Report: #424749
Complaint Review: Tom Gillie Huron Hardware - Dundas, Ontario, Internet
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Author Confirmed
Why?
Tom Gillie Huron Hardware
1 Head St. ,mailing Dundas, Ontario,, L9H 3H5 Internet, Canada
Phone:
888-868-6057
Web:
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Tom Gillie, Huron Hardwood Fraudulent business Dundas, Ontario Internet
A warning to all prospective clients of Huron Hardware - do not expect that your order will be filled or your money refunded. Expect deceit and delays only.
On May 20, 2008, I sent Tom Gillie just under $5,000.00 Cdn. re an order for Merbau hardwood. I was promised a two week delivery time. This was followed by delay after delay - promises of a few days, next week, next weekend and tomorrow.
On July 31, 2008, I changed the order to Oak which certainly is readily available. I also requested a refund if the order wasn't filled in three weeks. This was followed by an acknowledgment that I would receive my order in the three weeks. No surprise, the delays went on and on and finally I was told I would receive a refund after October 31, 2008, if the order wasn't filled.
We now have been in the refund "phase" for almost four months and still no refund. Sound familiar? This whole case has now dragged on for nine months with no refund and prospects of only more lies.
I do not intend to drop this matter ever and will pursue this by any necessary means to get my refund, along with interest and other costs, as I now consider this to have been a loan and also to get this despicable and deceitful business out of the marketplace.
I hereby invite all of the past customers of Tom Gillie and his Huron Hardwood who have had similar experiences to communicate with me through this report. Thank you.
Ed
Flin Flon, Manitoba
Canada
On May 20, 2008, I sent Tom Gillie just under $5,000.00 Cdn. re an order for Merbau hardwood. I was promised a two week delivery time. This was followed by delay after delay - promises of a few days, next week, next weekend and tomorrow.
On July 31, 2008, I changed the order to Oak which certainly is readily available. I also requested a refund if the order wasn't filled in three weeks. This was followed by an acknowledgment that I would receive my order in the three weeks. No surprise, the delays went on and on and finally I was told I would receive a refund after October 31, 2008, if the order wasn't filled.
We now have been in the refund "phase" for almost four months and still no refund. Sound familiar? This whole case has now dragged on for nine months with no refund and prospects of only more lies.
I do not intend to drop this matter ever and will pursue this by any necessary means to get my refund, along with interest and other costs, as I now consider this to have been a loan and also to get this despicable and deceitful business out of the marketplace.
I hereby invite all of the past customers of Tom Gillie and his Huron Hardwood who have had similar experiences to communicate with me through this report. Thank you.
Ed
Flin Flon, Manitoba
Canada
2 Updates & Rebuttals
Loretta
Flin Flon,Manitoba,
Canada
Huron Hardwood, Tom Gillie, Dundas, Ontario
#2Author of original report
Mon, April 13, 2009
Despite Tom Gillie's offer of a refund in his rebuttal, no refund has been received (surprise!). He informed me that a refund is conditional on my removing my Rip Off Report Statement. Apparently it is my fault that I haven't received a refund as I was too insulting and rude; he also stated in an email on March 19, 2009, that I was being sued in fourteen days by him if I didn't comply with his demand. He also said that I have caused irrevocable damage to his "brand". Somehow, he doesn't think that cheating his customers out of their funds causes "irrevocable damage". I would be the biggest fool on the planet if I believed that he would now keep his promise of a refund after eleven (11) months of deceit. Ed Y
Tom
Amherst,New York,
U.S.A.
Huron Hardwood Floors
#3REBUTTAL Owner of company
Thu, March 12, 2009
We acknowlege Ed Yauks compaint. Unlike other complaints where we do not seem to be able to find an order to match the complaint Mr. Yauks is real. It is a very unfortunate situation and we deeply regret the problem he has had. It has been handled poorly on our end. I offer him not only his flooring but also a cash rebate on his order. Because of the problem with this order we have instituted new policies to help make our customers more comfortable with ordering from us. One of these is the ability to place your order and take delivery of it on a C.O.D basis. You risk absolutley nothing. If you are not happy with the flooring that is delivered simply refuse it. We have on our site testimonials from numerous customers who are most happy with there purchases. We have available references that can be easily checked and i am always available by phone or e-mail. Sincerely Tom Gillie Huron Hardwood Floors 888-868-6057
