- Report: #942522
Complaint Review: Tom Raper INC - Richmond Indiana
-
Author Not Confirmed
Why?
Tom Raper INC
2250 Williamsburg Pike Richmond, 47375 Indiana, United States of America
Phone:
765-966-8361
Web:
www.tomraper.com
Categories:
Business Rating:
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Tom Raper, INC Tom Raper RV REFUSE TO HONOR A SIGNED PURCHASE AGREEMENT ***STAY AWAY*** Richmond, Indiana
On August 9th, 2012 I entered into a purchase agreement with Tom Raper, INC. I agreed to pay a little more than I wanted to do business with a large company, and I signed the purchase agreement and placed the order for two Puma PT30KFB travel trailers. One travel trailer is for my family and one is for my father in law.
I have been in contact with Barry Burdette several times to confirm the options, colors etc since ordering the units. He has been very slow at returning my calls and emails. He is very unprofessional and lacks communication skills.
I have worked with Mike Coyle, the Sales Manager, he is very rude and arrogant, but he did OK and type up the Purchase agreement, as well as Ed Unger the General Sales Manager.
The units are due in on or about September 24th.
I recieved a call from Barry Burdette on Saturday night September 15th at 7:30PM telling me the dealership was not selling me the units and they would lose money on them. I informed him that they came up with the price, made the deal, I paid my down payment and I signed a purchase agreement, and that was not acceptable. He told me Tom Raper was a million dollar outfit, and don't try to fight them they will win, and I would lose.
I spoke with Mike Coyle. Sales Manager today, he was very rude, he said "I don't care what you have to say were not selling you the units period" I then recieved a call around lunch time from Ed Unger the General Manager, he told me "I was wasting my time, they were not selling me anything and that was the bottom line so do what I needed to do" I would lose in court.
I have left several messages for Dave Bane the Owner but he refuses to call me back.
I would encourage you to not buy a thing from these people, they will not honor their word, I would hate to see their service after the sale!!! I cannot believe they call themselves a Christian Organization!!!!
I have been in contact with Barry Burdette several times to confirm the options, colors etc since ordering the units. He has been very slow at returning my calls and emails. He is very unprofessional and lacks communication skills.
I have worked with Mike Coyle, the Sales Manager, he is very rude and arrogant, but he did OK and type up the Purchase agreement, as well as Ed Unger the General Sales Manager.
The units are due in on or about September 24th.
I recieved a call from Barry Burdette on Saturday night September 15th at 7:30PM telling me the dealership was not selling me the units and they would lose money on them. I informed him that they came up with the price, made the deal, I paid my down payment and I signed a purchase agreement, and that was not acceptable. He told me Tom Raper was a million dollar outfit, and don't try to fight them they will win, and I would lose.
I spoke with Mike Coyle. Sales Manager today, he was very rude, he said "I don't care what you have to say were not selling you the units period" I then recieved a call around lunch time from Ed Unger the General Manager, he told me "I was wasting my time, they were not selling me anything and that was the bottom line so do what I needed to do" I would lose in court.
I have left several messages for Dave Bane the Owner but he refuses to call me back.
I would encourage you to not buy a thing from these people, they will not honor their word, I would hate to see their service after the sale!!! I cannot believe they call themselves a Christian Organization!!!!
3 Updates & Rebuttals
indycoltsguy
Danville,Indiana,
God Bless You
#2Author of original report
Tue, September 23, 2014
I am not sure who left this info, however, the matter was settled quite some time ago. I am confused as to why you would continue to post things when you are blessed with the RV business being so good right now. I have tried to take down the reports however the site does not allow it. Mr. Unger and I settled our differences I believe in 2012 and here it is late 2014 and the company is still posting negative negative things about me.
I will not go into detail about the other situations on here as I am blessed with a great business and don't want to waste time on non-productive things. If I could post all the reports I would but you cannot so I just ignore them and enjoy life and success that GOD has allowed!! I have no hard feelings of anyone at Tom Raper.
Once again if there was a way to delete these reports I would but there is not.
God Bless
Sales Manager
Richmond,Indiana,
Oh Wow!
#3UPDATE Employee
Tue, September 23, 2014
Check out Report number #1078656
Barry
Lewisburg,Ohio,
United States of America
Mr. Surface
#4REBUTTAL Individual responds
Wed, January 23, 2013
My name is Barry Burdette, I had the opportunity to work with Mr. Surface, much to my dismay. Mr. Surface wanted to take advantage of our price match promise. He supplied (which I have on file) a document stating a greatly reduced price. Upon ordering the units, we discovered that the pricing that he supplied was not accurate, only to find out they were phony. Mr. Surface bought these units at a huge loss, only to belittle myself and the company I represent. Please feel free to do your own investigation, I would suggest starting with Hendricks County Indiana. Your own investigation should bear some interesting reading.
