- Report: #1353804
Complaint Review: Total Eye Care - Colleyville Texas
Reported By:
unhappy at total NO care -
Colleyville, Texas, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Total Eye Care
6114 Colleyville Blvd Colleyville, 76034 Texas, USA
Phone:
817-416-0333
Web:
www.totaleyecare.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Total Eye Care Sells substandard product and rude staff Colleyville Texas
Went to get a new set of glasses and an eye exam. Eye exam was fine. Glasses were a nightmare. Lab and office staff are arrogant and rude. According to the head of the lab I was provided with a set of lenses that had holes drilled too big for the frames I bought from them. They jury rigged $700+ set of lenses to fit the $800+ frames by using an excessive amount of glue to fill the space created by the holes being too big. Result is my glasses continually fall apart. Several times causing damage to the lenses by falling to the ground as I was riding my bicycle at the time.
Staff was rude and arrogant at each attempt to obtain a resolution and tried to paint it as my fault. Then they claimed oh these are a couple of years old so now we are not going to fix them. They have never been correct from the beginning. Now they are refusing to provide a correctly manufactured and drilled quality product. Their solution is you can come get your medical records. Result is I spent $1,551 for an inferior product that they should have rejected in the first place. Don't ever use these folks unless you want to get ripped off.
