- Report: #1370667
Complaint Review: Total Protect - Nationwide
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Author Not Confirmed
Why?
Total Protect
Nationwide, USA
Web:
http://totalprotectwarranty.com/
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Total Protect Total Protect Home Warranty1625 NW 136 Ave., Bldg. E, #200Fort Lauderdale, FL 33323954-835-1900 (ph) hmsnational.com A Complete Home rip off company Ft. Lauderdale Nationwide
I had a Fuel Oil furnace go out in December of 2016 and it took Total Protect 3 weeks to get and new one installed - in the middle of Winter no less.. Even with Total Protects Home warranty service I had to pay a little over $3,000 to get it replaced plus the $100 deductable and $41.95 per month .. I had to call them 7 times to get this done .. The repairman they sent was a complete a*s, rude and unprofessional as all he kept saying is that if he could not get a new furnance installed before Christmas he was going on a 14 day vacation anyways right before Christmas ..
He tore up the side basement door entrance and refused to fix it and Total Protect told me that was not covered and fixing it would be at my costs.. During those 3 weeks without heat a water pipe obtained a leak due to the freezing tempurtures being the house had No Heat and Total Protect told me that was not covered and that was at my costs to fix - even though - it was Total Protect fault that I had No heat for those 3 weeks .. Another huge amount of money I had to pay out because of there slowness to replace my furnace ..
This month I had a Hot Water Heater go out and it took them 2 weeks and 3 days to get a new one installed .. I had to call them 5 times to get information on when it would be installed .. Today I called Total Protect - it took me 3 calls to there Service Center to even get to talk to anyone and then I was transferred 3 times before I got the right department to talk with .. For me to cancel my policy and they told me for me to do so it would cost me another $251.70 to cancel - even with being with them for 8 years now ..
I had to pay that amount to cancel and if I did not they would sue me and place a lien on my house in order to get there money.. I am going to have to continue to pay them now until November and can not cancel my policy with them and would have to continue to pay the $41.95 per month .. Then in Novermber I can cancel without a cancellation fee.. Total Protect is a complet Rip Off for anyone who wants or desires a Home Warranty company to help them protect there home .. All they care about is there bottrom line and care nothing for their Customers or their problems .. A word to the Wise - Do Not Use Totasl Protect as they really protect nothing - except themselves .. ..
3 Updates & Rebuttals
eRelations, Cross Country Home Services
Sunrise,Florida,
USA
Response: Total Protect Home Warranty
#2UPDATE Employee
Tue, May 02, 2017
Leo_Steve,
Thank you for sharing your experience, we have reviewed your complaint and would like to speak with you to address your concerns. Please email us at [email protected] with your property address or contract number, and we will reach out to your directly.
Thanks,
Heather
eRelations, Cross Country Home Services
Sunrise,Florida,
USA
Response: They wouldn't let me cancel at all.
#3UPDATE Employee
Tue, May 02, 2017
George,
Thank you for bringing this matter to our attention. We sincerely apologize about the customer service you received. We were able to locate your account and see that your warranty has been cancelled with us as of May 1st. We reached out to you via the phone number listed on your account to address any other concerns you may have and left a voice message with our direct contact information. Thank you for the opportunity to address your concerns.
Sincerely, Heather
George
Cleveland,Ohio,
USA
They wouldn't let me cancel at all.
#4Consumer Comment
Mon, May 01, 2017
Look up my report on. Cross country warranties. They've kept me on hold for an hour and then hung up on me 3 times, to keep me from canceling. It's the first of the month and Nationstar mortgage refuses to cancel also. I have never even filed a claim. 500.00 + dollars in free money for them. And if I refuse to pay that 35.00 every month they'll eventually foreclose my house. Downright criminal.
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