- Report: #1098922
Complaint Review: toyota motor co - torrance California
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Author Not Confirmed
Why?
toyota motor co
19001 south western av (dept WC11-Nekeomie Magee) torrance, 90509-2991 California, USA
Phone:
310 974-7500
Web:
UNKNOWN
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toyota motor co toyota motor sales,usa,inc Failure to accept responsibility for defective brake vacuum power booster that failed in Oct 2012 torrance California
The brake vacuum power booster in my 2007 Toyota Highlander failed inOct.2012.The vehicle was purchased new by me in 2007 and had 47,000 miles on it in Oct 2012 when the failure occurred. I was on a major highway in Rhode Island when it happened and I went to the nearest service station and they verified what my auto manual indicated,a failed vacuum power booster. When I returned to New Jersey I called several local Toyota dealers who verified that I would have to pay for the part and installation $1200 and I would not get reimbursed because there was no recall on the part and I was passed the warranty period.Ihad the job done by my long time (30 years) service station for $928.70 which included their purchase price of $677.94 for the OEM parts from a Toyota dealer. After the fact of the repair,I discovered that 4 different Toyota dealers I contacted all carried at least 20 of the particular part in stock because it was a common failure item.Icotend that it is either made that way on purpose to generate income,or it is a poorly designed item and therefore defective. Given the above information and the fact that I also purchased two Toyota Corrolas brand new (2007 & 2011) I asked Toyota to reimburse me for the part in Oct. 2012 and they refused.Since then I corresponded with Toyota offices in Japan and they referred the case to the company office I noted herein. Viz. Toyota Motor Sales,USA,Inc. I do have the original failed part.
2 Updates & Rebuttals
Ken
Colorado,You were indeed Ripped Off.....
#2Consumer Comment
Wed, November 13, 2013
If your car had a five year warranty...did it? Why would you expect Toyota to replace the part for free?
It wasn't a recall and was obviously out of warranty. "I discovered that 4 different Toyota dealers I contacted all carried at least 20 of the particular part in stock" This sounds suspicious in itself, as dealers can get parts fromparts depots overnight and don't find it necessary to stock in this depth. Did you REALLY discover this bit of info?
BFD, they STILL don't owe you a free repair. You SPECULATE that they designed the part to fail to gain revenue or were just careless in its design and therefore in either instance they owe you something. Nice try.
"Given the above information and the fact that I also purchased two Toyota Corrolas brand new (2007 & 2011) I asked Toyota to reimburse me for the part in Oct. 2012 and they refused."
I have bought 6 Chrysler mini-vans over the years, so according to YOUR theory they now owe me free lifetime repairs on the one I currently own..right?
BTW, I don't work for Toyota or own any of their products.
Karl
Highlands Ranch,Colorado,
"TOYLETOTA POEM"...
#3Consumer Comment
Wed, November 13, 2013
is only available at this website! Just type in 281113 and scroll down to the consumer comment that was posted on April 15, 2010 at Ripoff Report #281113 in order to read it.
