Complaint Review: Toyota West - Statesville North Carolina

Well, I'm a finance manager, and have been insulted pretty good on this site, but I do try to clear up misconceptions. In your case, since you are the primary driver, you are supposed to be the first name on the loan paperwork. If all your extended care paperwork went to your father, they have him first on the loan. Try talking to Toyota about why your supposed cosigner is listed first on the loan when he is unable to even drive the car being that he lives across the country. Also, check your buyer's order and contract to see if it lists an engine size or type. If so, that's strike 2. ps.. stick, some of what jim says makes sense. Just because we say things that stick up for a dealership doesn't mean we work there or condone ripping people off. Growing up with just my mom, I would NEVER take advantage of a single woman making a car purchase. Not all of us are crooked. Still though, it blows my mind that people don't read everything they sign.. READ EVERYTHING PEOPLE. If you have questions, ask them before you sign. PS, why was my last reply deleted?

In response to the person who posted the previous rebuttle... Hey Pal the next time you rip on someone, make sure you actually READ the whole story (would you like for me to pronounce that that for you?)... Don't you think I would have dragged my 'DADDY' there if he lived in the same state as me... wait, maybe the same side of the continent? Oh so its also ok to falsely advertise? (you may want to read all the words next time) I've been dealing with the real world on my own for quite sometime thank you, and for a single person of my age I do a pretty good job... One of the main reasons that I posted this was so others don't make the same mistake as I did. If you are a single young person (and I hate to say this, but take heed especially if you are a young female) DO NOT TRUST a friend to sell you a car... Make sure you look it through it thoroughly yourself before making a final call... I agree, yes I should have looked under the hood, but unfortunately I took a friend for his word (too bad you CAN'T trust that anymore). But Cory a word of advice, the next time you make a judgement call and try to show yourself, you better take a look at all the details of the big picture (I've learned that. However, based on your comments, I don't think you have-you're sounding a little hypocritical there aren't you?)...

I agree that you were ripped off. That being said, we see what was more important to you. It was a demo. It had 5200 miles on it. It had a cig. burn on the driver's floor mat. It had a small ink stain on the leather. It had two small scratches on the interior. Jeez, if you had spent any time looking at the engine instead of the little crap, you would have picked up on the fact that it was a 4 instead of a 6. Did you even open the hood? You spent all that time inspecting the minor, simple things, never checking for what was important. You wrote that you paid $23,000 for the car and it booked for $24,000. Then you go on about the loan doc and the easy care stuff being sent to your father. Grow up, quit whinning, take daddy with you next time to buy a car. Wecome to the real world.

I agree that you were ripped off. That being said, we see what was more important to you. It was a demo. It had 5200 miles on it. It had a cig. burn on the driver's floor mat. It had a small ink stain on the leather. It had two small scratches on the interior. Jeez, if you had spent any time looking at the engine instead of the little crap, you would have picked up on the fact that it was a 4 instead of a 6. Did you even open the hood? You spent all that time inspecting the minor, simple things, never checking for what was important. You wrote that you paid $23,000 for the car and it booked for $24,000. Then you go on about the loan doc and the easy care stuff being sent to your father. Grow up, quit whinning, take daddy with you next time to buy a car. Wecome to the real world.

I agree that you were ripped off. That being said, we see what was more important to you. It was a demo. It had 5200 miles on it. It had a cig. burn on the driver's floor mat. It had a small ink stain on the leather. It had two small scratches on the interior. Jeez, if you had spent any time looking at the engine instead of the little crap, you would have picked up on the fact that it was a 4 instead of a 6. Did you even open the hood? You spent all that time inspecting the minor, simple things, never checking for what was important. You wrote that you paid $23,000 for the car and it booked for $24,000. Then you go on about the loan doc and the easy care stuff being sent to your father. Grow up, quit whinning, take daddy with you next time to buy a car. Wecome to the real world.

Rachael: By way of information only and NOT AS SOLICITATION, consumers have two good options when they are harmed as a result of sales misrepresentations: either contact an attorney or the NC Attorney General's Consumer Protection Department. NC law provides two excellent legal theories of recourse against companies whose deceit causes harm to consumers -- Fraud and unfair or deceptive trade practices. Fraud As mentioned in a prior post, one defense to fraud is that the purchaser had an opportunity for a reasonable inspection, but did not take advantage of that opportunity. This is commonly used as a defense to fraud cases. Ultimately, however, a jury will usually have responsibility for deciding whether or not the purchaser made a reasonable inspection under the circumstances. If a customer can prove fraud, then she can also request special damages called punitive damages. Punitive damages are capped by NC law at the greater of three times your actual damages or $250,000. This figure is also usually determined by a jury. Unfair or deceptive trade practices (UDTP) In order to prove UDTP you simply need to prove that the dealership engaged in deceptive or unfair acts that caused you damage. Fraud automatically amounts to UDTP. But it is not necessary to prove actual deception in order to win a UDTP case. In order to prove UDTP, one must only prove that a business act or practice had a "tendency to deceive". Of course, once a consumer has provided evidence which supports deception, she then must provide specific evidence of the damages caused by the business' deceptive conduct. The UDTP statute provides tremendous benefits to NC consumers, including, among other things, an award of attorney's fees if the defendant is deemed by the judge not to have made a reasonable attempt to settle prior to trial. Each of these causes of action, however, have a statute of limitations. This means that claims which are not brought in time will be barred forever, regardless of merit. To learn more about your rights, you should contact an attorney or the NC Attorney General's office. The Attorney General's toll free phone number (for NC residents) is (877) 5-NO-SCAM. I hope this information has been helpful. Good luck with having this matter resolved.

Rachael: By way of information only and NOT AS SOLICITATION, consumers have two good options when they are harmed as a result of sales misrepresentations: either contact an attorney or the NC Attorney General's Consumer Protection Department. NC law provides two excellent legal theories of recourse against companies whose deceit causes harm to consumers -- Fraud and unfair or deceptive trade practices. Fraud As mentioned in a prior post, one defense to fraud is that the purchaser had an opportunity for a reasonable inspection, but did not take advantage of that opportunity. This is commonly used as a defense to fraud cases. Ultimately, however, a jury will usually have responsibility for deciding whether or not the purchaser made a reasonable inspection under the circumstances. If a customer can prove fraud, then she can also request special damages called punitive damages. Punitive damages are capped by NC law at the greater of three times your actual damages or $250,000. This figure is also usually determined by a jury. Unfair or deceptive trade practices (UDTP) In order to prove UDTP you simply need to prove that the dealership engaged in deceptive or unfair acts that caused you damage. Fraud automatically amounts to UDTP. But it is not necessary to prove actual deception in order to win a UDTP case. In order to prove UDTP, one must only prove that a business act or practice had a "tendency to deceive". Of course, once a consumer has provided evidence which supports deception, she then must provide specific evidence of the damages caused by the business' deceptive conduct. The UDTP statute provides tremendous benefits to NC consumers, including, among other things, an award of attorney's fees if the defendant is deemed by the judge not to have made a reasonable attempt to settle prior to trial. Each of these causes of action, however, have a statute of limitations. This means that claims which are not brought in time will be barred forever, regardless of merit. To learn more about your rights, you should contact an attorney or the NC Attorney General's office. The Attorney General's toll free phone number (for NC residents) is (877) 5-NO-SCAM. I hope this information has been helpful. Good luck with having this matter resolved.

Hey JiminOrlando,Florida are you are car dealer's employee? You seem to come here and somewhat defend the car dealers. I am willing to bet that Rachael is not an auto mechanic. Rachael go to this report below, read it real good, and look at the 2nd pic. Think about a CREDIT APP being changed behind the car buyer's back. Call it banking FRAUD. Try to get your finance company to send you a copy of the credit app that "THEY GOT" from your dealer. If you find false and untrue info on your credit app that "YOU DID NOT" write on your credit when you bought your car, you are a VICTIM of FRAUD! www.badbusinessbureau.com/reports/ripoff52158.htm I want the public to know more about the auto industry. I also want to the public to be informed before they are taken advantage of. Car dealers in EVERY STATE play the deception game and it's time to EXPOSE their dirty games. Rachael if you get a copy of your credit app from your "lender" and find FALSE info on it or info that is not in your hand writting you are a VICTIM of FRAUD. Great law suit that is easy to win!

I left out another detail from this whole entire ordeal, which is probably another moral to this story. The salesman that sold me the vehicle was an old friend of mine, whom of which I hadn't seen in about a year. So, I trusted what he told me. No I didn't look under the hood, but when V6 is written on the window, and your "friend" tells you the vehicle is what it is, I didn'y second guess. Which probably leads to another lesson, don't trust a friend anymore than you would any other salesman.

Never buy from this dealership? After all, its their fault, isn't it? Did you ever bother to check this car out? NO. Did you check to see if it really was a 4 or 6? NO. You bet the dealer should have made certain what they were selling but sorry, YOU have responsibility in this too! I can not possibly imagine how you could not have checked this? What some of you people do regarding cars is absolutely INSANE. And then you blame the dealer!