Bruce
Greenwood,#2Consumer Comment
Fri, February 17, 2006
I did finally receive my new Tracfone after a few days. I hope they sent me the correct SIM card this time. I'll try to activate it this weekend when I have an hour of spare time to phone them. At least they came through and sent the phone. I only needed the SIM card but got a new phone. I'll return the other one in their prepaid envelope once the new one is set up. I'll bet they looked at the Rip-off report site and then took action. Thanks again. Bruce
Bruce
Greenwood,#3Author of original report
Thu, February 09, 2006
I telephoned the number listed in one of your customer letters regarding Tracfone. It looks like that number leads to the Executive Resolutions Department; 305-715-6673. I left a message Wednesday evening and received a call Thursday morning. A gentleman name Reyes Lewis listened to my explaination of the problem, and within 5 minutes promised he'd send a new telephone TODAY. I'll then be able to activate it using my existing account and transfer the minutes from my broken phone. This guy was SO HELPFUL, it was a pleasant surprise after talking to the other service reps in India or somewhere. He gave me this phone number to reach the Executive Resolution Department: 888-442-5096. Thank you. Needless to say I will stick with Tracfone. Those Net10 people are much more expensive and were of NO assistance. I'm only out the $30 for the Net10 minutes. I'll update this in a few days when I have my new phone activated. This is a GREAT website. Thank YOU. Keep up the good work. Bruce