Complaint Review: Trade Electronics Co. (Karina R.) - Hollywood Florida

On October 20 I placed an order with Trade electronics CO. also paying them an additional $87 to 2 day airship 10% of my order so I could have it by Sat. Oct. 22 for my flea market business.

The order consisted of the following :

50 X-box console game systems $78.39 per Total $3919.50

50 PS2 console game systems $104.46 per Total $5185.00

20 PS1/2 & X-box light gun $16.20 per Total $324.00

12 PS2 3 in 1 steering wheel $21.60 per Total $259.20

20 X-box light gun $22.00 per Total 440.00

12 PS2 travel bag $ 5.60 per total $67.20

80 PS2 vertical stand $1.60 Total 128.00

Air shipping 10% of order $87.77

DHL ground remaining 90% $177.43

Then on Oct. 21st the salesperson Karina R. called me to tell me that at 4:30 pm on friday she was calling the shipping dept. to ask if they had time before they went home for the weekend. I had sent the payment of $10,626.10 on thursday morning so that the shipment could get here in time for saturday at the flea market. I heard nothing from them for over a week because monday Oct. 24 hurricane wilma hit Florida.

It was almost a week before I heard anything from them again. I sent them an email on wensday the 26 then of friday Karina called me and said there was no power at the office or at the warehouse sorry they were looking into getting generators to power it so they could do some shipping.

I heard nothing at all the next monday and tuesday then wensday she called and said she had a family emergency and was not availble the last 2 days. I asked if she was the only one in the office who could address my issues? She laughed and did not say anything, This struck me as kinda odd. On the next week begining on Monday Nov. 7th I played phone tag with her up until thursday and she was excited saying that tomorrow the 11th I should get part of my order shipped.

I called late again on friday the 11th afternoon and she had great news half a type of light guns and some steering wheels were able to be shipped. Now mind you not the ones I had ordered but different ones of course more expensive. If I would just authorize the purchase of the more expensive ones the she would try to get them shipped as soon as she could. Now mind you she did not give me a date for shipment of these. I was not real happy about this and told her that the accessories would not do me much good without the systems to sell the accessories with. For over an hour she insisted that I get these accessories they were exactly what I needed to sell and they would sell great.

I informed her that I had both wheels and guns in my booth from another source along with a few game system bundles I thought she was going to rupture something. I told her I was not interested in part of the shipment until she could ship all of it. This did not set very well with her. I told her very nicely that if she did not have the products in stock then that was ok she could just refund my money I would order from another company and the when she got some stock in just give me a call and I would order some then. This is where the business relationship broke down completely.

Her excuse this whole time had been that there was no power to her warehouse that was the reason she could not ship anything. I also asked her again while she was flushered whether the game systems were new or reconditioned? She had stated before I placed my order that they were all new systems and accessories they dealt in nothing refirbushed. Now she stated that it did not matter whether they were new or not. I stated that I did not want preowned systems in any form. She then proceded to ask me whether I wanted the older larger version of the PS2 or the new slimline, I asked her if the older version was new systems she stated I would get what they had in stock.

She then proceded to tell me she was going to send me an email about the New X-BOX 360 and was going to call her warehouse in michigan, WHAT!!!! , Warehouse where??? in MICHIGAN ????? This whole 3 weeks they have been sitting on my money because the hurricane shut down their power and they could not ship. Now they tell me they have a warehouse in Michigan? Can you believe that one? I about fell out of my chair. All the excuses and been nothing but lies.

To top it all off one of the attachments she sent me was for accessories for the Play station Portable a system I had chosen not to carry at this time due to insuficiant funds to stock them. She wasted almost 2 hours of my time trying to sell me on buying more products for the PSP from her. She was really insistant that I not only buy them but send her even more money to do so. I know this is hard to believe but I swear every word is 100% true. At this point it was almost 9pm on friday night and I had to go to the flea market the next morning and I am after all 74 years old.

So I waited until monday and discussed with my son what he thought I should do about this. He thought even though their prices are extremely good that I should ask for a complete refund due to 2 factors. One the lies about shipping not shipping the 2 day priority package on the 20th of oct. like I paid for with a wire transfer, and them lying for almost 3 weeks about not being able to ship because of a hurricane when they had another warehouse out of state. And second the facts of her lying about whether they were new systems or not and her insisting I buy more products when I had not recieved over 10k of products I already ordered.

So called monday morning and left her a voice mail message and I sent her an email in both I explained these reasons and one other; that if I was placing an order now 3 weeks later I would not place the same order due to the release in one week from today of the X-BOX 360. The older ones will lose some value and will go down in price. Perfectly legiment reason to politely ask for a refund.

Now for the best part about 1pm on Monday Nov.14 she called me and I pretty much quote " you will not get a refund it did not matter how long it took for her to ship the products she did not allow refund on her sales. I was also told that I would accept the products and do nothing else in regards to uptaining a refund. The shipment would come when it was convient for them and I would accept that period. And last but not least I would not waste any more of her time and then I was hung up on.

Now I turn to the better business bureau and websites like this one for help. I have also recieved a couple of rude emails but I will not waste any more of your space here I believe I have gotten my point of the way I am being treated across. I think they believe they can bully a senior citizen. Well this senior might have false teeth but they still can bite back.

Christene

Sweetwater, Tennessee
U.S.A.