- Report: #1134170
Complaint Review: Transcendent Innovations - Oak Lawn Illinois
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Author Not Confirmed
Why?
Transcendent Innovations
9624 S Cicero Ave # 319 Oak Lawn, 60453 Illinois, USA
Phone:
312 276 8929
Web:
http://www.yourfreexboxone.com/
Categories:
Business Rating:
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Transcendent Innovations Trainn TRAINN ALAN Alan Smolek SCAM DO NOT USE SITE!!! They dont fulfill orders STAY AWAY FROM TRAINN Oak Lawn Illinois
I don’t even know where to start with on how poorly this company operates. I have used their sites in the past to get a Xbox 360 and iPhone. I did these sites around 5 years ago and had no issues. However I decided to complete the yourfreexbxoone.com site and it had been nothing but a nightmare. I completed an offer and got 12 other referrals to do so as well no problem. Of course this went smoothly, the part that benefits their company. After that it all went downhill.
I placed my order Dec 19th 2013 and waited and waited... no shipment. After waiting around until Jan 5th 2014 I sent a support ticket to see what was causing the delay. Seven days later I received a response *note their site says 2-3 days for a response* saying they were out of stock over the holidays and have since gotten the item back in stock and would ship soon. After waiting another 12 days and no shipment I sent a support ticket on Jan 17th asking when it would be shipped. That support ticket never got a response, but they finally marked it as shipped Jan 31st 19 days later and with no tracking number.
They claim orders should arrive within 10 business days of being marked as shipped. HA! So I wait and come Feb 11th I send them yet another support ticket to try and get a tracking number or update on the order. I waited for 20 days to get a response this time (remember they say 2-3 days for responses). All their reply said was quote, "I apologize for the delay in your order being fulfilled. Please allow me to check into your order further and we will contact you via this ticket with additional information." Never heard back from them…
One more week goes by and finally March 10th they change the status to shipping soon and then marked as shipped March 11th. Awesome, so they figured out what was wrong and reshipped it. NOPE. Again it has now been 17 days since marked as shipped the second time and still nothing. I’ve had support tickets and the last I’ve heard from their end March 3rd with the above quote.
2 Updates & Rebuttals
Transcendent innovations
Oak Lawn,Illinois,
User provided us with address USPS reported incorrect. Reward issued once corrected.
#2UPDATE Employee
Mon, July 21, 2014
Before physical item orders are shipped, addresses are checked via the USPS address verification system to ensure validity.
During the course of that check with this order, USPS reported that the address was not correct so, before shipping the reward, we needed to confirm with them whether the address they provided was the proper shipping address or if we should use the address suggested by USPS.
When brought to the users attention, the user stated that they instead would prefer a cash reward and the substitution was made and issued via PayPal on 4/1/2014.
