Complaint Review: Transplant Transmission Specialists - Downingtown Pennsylvania

Please don't confuse Transplant Transmissions in Pennsylvania with the company in Arizona.

Maybe this place is under new management or something but I have read really mixed reviews from them, most of which come from out of state ( I am in AZ ). I asked them why their reviews were so poor and the guy said they narrowed their business to Arizona only to improve quality control.  Hopefully, this is the change that was needed because my experience was good.

Although apparently this report has been up for almost three years I had never heard of it or I would have responded sooner. This customer brought her vehicle to Transplant in late December, 2005 (after Christmas) and requested transmission work which was completed the first week in January, 2006. The vehicle in question was actually the property of Gwen's son and he didn't come to pick up the Jeep until approximately April, 2006. The vehicle did in fact also have rear differential issues. Gwen's son requested that we perform these repairs in April and we did so. This Jeep is an all wheel drive vehicle. All wheel drive vehicles must have all four tires be the same size. This Jeep actually had three different sized tires and we informed them that the tires would need to be changed or the differential, transfercase and transmission would be damaged again. The comments about the vehicle smoking refers to fluid dripping onto her exhaust. It had absolutely nothing to do with her transmission or differential. Additionally, Gwen commented that she never received a phone call back from our manager, Allan. This is correct, I personally called her back instead of Allan. As the owner, I was concerned about a possible problem with our work and I wanted to make sure everything was okay. The clicking sound was most likely something that the vehicle picked up traveling... a twig, stick or something that would make a tapping or clicking sound when dragging along on the highway. Gwen paid for these tow bills to Transplant because there was nothing involving her transmission or any differential work that was involved with the problems that she was experiencing. The family was repeated warned that they needed to change their tires or the differential would fail again. Eventually this did happen and Transplant repaired the differential at no cost - not as warranty work because they had voided their warranty by not complying with the requirement that the vehicle have matching sized tires but rather as a good will repair because, although they had been told on several occassions and it was also in writing on the customer's invoice that they needed to have their tire sizes match they contended that they didn't understand the necessity of doing so. At the time that we repaired her differential at no cost the Jeep did in fact have two over sized tires in the cargo area. These would not have been suitable either since they were significantly larger than the tires already on the vehicle. Apparently they never did correct the issue of different sized tires - it should be noted here that tire sizes off as little as 1/2 inch in circumfrence will cause differential damage in an all wheel drive vehicle. This means that a difference in air pressure can cause damage. These tire sizes were markedly different. In any event, the differential failed again and we did not repair it. The family sued Transplant in small claims court and lost because of the different sized tires. It is unfortunate that this misleading Ripoff Report has been posted for so long. The allegations are totally false. Transplant has been in business for 20 years. The vast majority of our customers hear about us from either general repair shops that are aware of our good work and fair business practices or else from individual former customers who were quite satisfied with our work.

Although apparently this report has been up for almost three years I had never heard of it or I would have responded sooner. This customer brought her vehicle to Transplant in late December, 2005 (after Christmas) and requested transmission work which was completed the first week in January, 2006. The vehicle in question was actually the property of Gwen's son and he didn't come to pick up the Jeep until approximately April, 2006. The vehicle did in fact also have rear differential issues. Gwen's son requested that we perform these repairs in April and we did so. This Jeep is an all wheel drive vehicle. All wheel drive vehicles must have all four tires be the same size. This Jeep actually had three different sized tires and we informed them that the tires would need to be changed or the differential, transfercase and transmission would be damaged again. The comments about the vehicle smoking refers to fluid dripping onto her exhaust. It had absolutely nothing to do with her transmission or differential. Additionally, Gwen commented that she never received a phone call back from our manager, Allan. This is correct, I personally called her back instead of Allan. As the owner, I was concerned about a possible problem with our work and I wanted to make sure everything was okay. The clicking sound was most likely something that the vehicle picked up traveling... a twig, stick or something that would make a tapping or clicking sound when dragging along on the highway. Gwen paid for these tow bills to Transplant because there was nothing involving her transmission or any differential work that was involved with the problems that she was experiencing. The family was repeated warned that they needed to change their tires or the differential would fail again. Eventually this did happen and Transplant repaired the differential at no cost - not as warranty work because they had voided their warranty by not complying with the requirement that the vehicle have matching sized tires but rather as a good will repair because, although they had been told on several occassions and it was also in writing on the customer's invoice that they needed to have their tire sizes match they contended that they didn't understand the necessity of doing so. At the time that we repaired her differential at no cost the Jeep did in fact have two over sized tires in the cargo area. These would not have been suitable either since they were significantly larger than the tires already on the vehicle. Apparently they never did correct the issue of different sized tires - it should be noted here that tire sizes off as little as 1/2 inch in circumfrence will cause differential damage in an all wheel drive vehicle. This means that a difference in air pressure can cause damage. These tire sizes were markedly different. In any event, the differential failed again and we did not repair it. The family sued Transplant in small claims court and lost because of the different sized tires. It is unfortunate that this misleading Ripoff Report has been posted for so long. The allegations are totally false. Transplant has been in business for 20 years. The vast majority of our customers hear about us from either general repair shops that are aware of our good work and fair business practices or else from individual former customers who were quite satisfied with our work.

Although apparently this report has been up for almost three years I had never heard of it or I would have responded sooner. This customer brought her vehicle to Transplant in late December, 2005 (after Christmas) and requested transmission work which was completed the first week in January, 2006. The vehicle in question was actually the property of Gwen's son and he didn't come to pick up the Jeep until approximately April, 2006. The vehicle did in fact also have rear differential issues. Gwen's son requested that we perform these repairs in April and we did so. This Jeep is an all wheel drive vehicle. All wheel drive vehicles must have all four tires be the same size. This Jeep actually had three different sized tires and we informed them that the tires would need to be changed or the differential, transfercase and transmission would be damaged again. The comments about the vehicle smoking refers to fluid dripping onto her exhaust. It had absolutely nothing to do with her transmission or differential. Additionally, Gwen commented that she never received a phone call back from our manager, Allan. This is correct, I personally called her back instead of Allan. As the owner, I was concerned about a possible problem with our work and I wanted to make sure everything was okay. The clicking sound was most likely something that the vehicle picked up traveling... a twig, stick or something that would make a tapping or clicking sound when dragging along on the highway. Gwen paid for these tow bills to Transplant because there was nothing involving her transmission or any differential work that was involved with the problems that she was experiencing. The family was repeated warned that they needed to change their tires or the differential would fail again. Eventually this did happen and Transplant repaired the differential at no cost - not as warranty work because they had voided their warranty by not complying with the requirement that the vehicle have matching sized tires but rather as a good will repair because, although they had been told on several occassions and it was also in writing on the customer's invoice that they needed to have their tire sizes match they contended that they didn't understand the necessity of doing so. At the time that we repaired her differential at no cost the Jeep did in fact have two over sized tires in the cargo area. These would not have been suitable either since they were significantly larger than the tires already on the vehicle. Apparently they never did correct the issue of different sized tires - it should be noted here that tire sizes off as little as 1/2 inch in circumfrence will cause differential damage in an all wheel drive vehicle. This means that a difference in air pressure can cause damage. These tire sizes were markedly different. In any event, the differential failed again and we did not repair it. The family sued Transplant in small claims court and lost because of the different sized tires. It is unfortunate that this misleading Ripoff Report has been posted for so long. The allegations are totally false. Transplant has been in business for 20 years. The vast majority of our customers hear about us from either general repair shops that are aware of our good work and fair business practices or else from individual former customers who were quite satisfied with our work.