- Report: #1314523
Complaint Review: travel centers of america erie pa - erie Pennsylvania
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Author Confirmed
Why?
travel centers of america erie pa
4050 depot rd erie, 16510 Pennsylvania, USA
Phone:
8148991919
Web:
www.tatravelcenters.com
Categories:
Business Rating:
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travel centers of america erie pa TIMOTHY VEHEC truck service asst gen manager Allen lintz gen manager totally screwed my air conditioning system up replacing a compressor that i had just had put on at ta wv 3 months prior the shaft was bent erie Pennsylvania
I had just replaced my ac compressor/dryer/freon at travel centers of america winfield wv 3 months prior to this disaster happening at a cost of 1000.00. AC was working great but i was doing my daily pretrip when i noticed my pulley on my compressor looked like it was bent wobbling so i pulled into ta erie to have it checked out.. Explained my issue with mr vehec he had his mechanic check it out he showed me it wasnt the pulley bent it was the crankshaft so the compressor needed replaced under warranty..
So his mechanic drained freon replaced compressor/dryer and recharged system only to start truck ran acouple minutes their new compressor locked up.. it was junk and now they informed me they didnt have another compressor would have to drive down to kingsville oh location to get another one..
Another 2hrs later mechanic drains system puts another compressor on my trk. calls me to tell me im ready to go start truck ac isnt working the mechanic put my lines on backwards so here we go again drain/recharge finally ac seem to be working fine but couldnt really tell now because it has cooled off its been apprx 7 hrs and its dark.
Now 3 wks later im on my to fl to make del orlando its only 100 degrees and the compressor quits.. I call mr timothy vehec about the issue and im on my way to freightliner lake city fl to get it checked out no problem according to him have them call him will take care of it!!
But not the way this went down freightliner found the compressor to have the housing was busted and my system was full of metal from front to back. both expansion valves /condensor everything was full of metal it all had to be replaced at a tune of 3000.00 and 4days later before i got my truck back.
Mr timothy vehec assured me it would b taken care of but had to get the parts to the jacksonville fl ta for them to chk out and freightliner would warranty the parts but not the story!
MR ALLEN LINTZ the ta truck service manager would have to approve the repairs i was told but this guy could care less im out 350.00 motel bill lost 3500.00 in revenue because i had to cancel my previous lds and it cost me 3000.00 to get my truck out of freightliner!!!
And ever since ta bought out petro their customer service dept are no help whatsoever they just dont care if their shops stand behind their warranties or not pretty sad!! I wouldnt recommend getting anything major done at their locations
I was spending 65000 to 70000 a yr on fuel and another 5-6000 on tires oil changes etc exclusively but i can tell u theres other places that will appreciate my business and stand behind their warranties..
Its a shame too more of their locations dont take after HOMER HOGGE their main shop technical advisor very intelligent and knowledgeable man i have learned alot by listening to him on xm.. BUT most of what i have seen of late they are lacking in qualified techs and the longer they take the more the can charge u whether they fix right or not..
B
