- Report: #1336043
Complaint Review: Traveling Mailbox LLLC - Sanford North Carolina
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Traveling Mailbox LLLC
Sanford, North Carolina, USA
Web:
travelingmailbox.com
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Traveling Mailbox LLLC travelingmailbox.com Mail forwarding, virtual mailbox, traveling mailbox Sanford North Carolina
Having been a customer for one year, I recently logged in to renew my subscription for another year. A few days later I got slapped with 2-3 charges for a few dollars from Traveling Mailbox. No explanation or messages inside my account showing what these were for. I disputed the charges with my credit card and meanwhile their Philipino remote customer service informs me those were charges for some mail items apparently stored from several months ago. Later on, I get an email saying my account has been suspended. I send back several emails to Travis and Mike with no response from either. I call several times (from another time zone) and leave messages - no calls are returned.
Finally, I reach them on the phone and within the first five minutes Mike tells me they can reactivate my account if I pay the $1-2 dollar fees I disputed + $15 for each disputed amount. Then he magically disconnects and I call back. Now he tells me he has talked to his buddy Travis and they have unanimously decided they aren't willing to reactivate my account. "You can find another vendor," he says. Great, Mike, thanks for the advice! Can you forward me my mail for the past 3 months which I haven't been able to access all this time despite paying you $150? "No, actually we will just return that to the sender." So I have lost 3 months of mail because these two rednecks were displeased with me for submitting a credit card dispute. Horrible communication and complete unwillingness to accept any responsibility!
Even assuming this was entirely my fault, at the very least I think a customer deserves access to his mail. I live abroad and clearly they were just trying to inconvenience me in order to get their revenge for the disputes.
2 Updates & Rebuttals
How much did you get paid for the ingenious rebuttal, Taylor?
#2Author of original report
Wed, July 26, 2017
The writer of the above rebuttal seems to know a lot about what the company 'would have done' -- working for them per chance? Keep trying to remedy your tanking reputation instead of admitting your customer service skills need a serious upgrade.
Taylor
Los Angeles,California,
USA
Don't submit erroneous chargebacks
#3General Comment
Sat, July 22, 2017
Based on what you wrote, sounds like you submitted a couple of chargebacks. I am sure if you would have called the company they would have told you what the chargebacks were for. Instead, you filed a chargeback without asking.
I don't blame the company for terminating your account. It should be illegal in my opinion to file erroneous chargebacks.
