- Report: #27942
Complaint Review: Travelodge - Ephrata Washington
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Author Not Confirmed
Why?
Travelodge
31 Basin S.W. Ephrata, Washington, U.S.A.
Phone:
509-754-3575
Web:
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Business Rating:
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Travelodge Honey of a Deal ripoff Ephrata Washington
Made reservations directly through Travelodge 800 # (after looking up info on the internet) for July 18 and 19 at the Ephrata Travelodge. Confirmed Honey of a Deal Promo applied at 2nd night half off, made reservation with a credit card and got the confirmation number.
Got to Ephrata Travelodge on the 18th and was told they do not honor Honey of a Deal Promo, and did not have a reservation for us. Called the 800 # from the office, and again confirmed the reservation and rate, and the agents supervisor spoke to the man at the desk ....... still refused to honor Promo; but was able to give us a room at the regular price.
The agent from the 800 # told us to keep receipts and contact them when we got back. I did (via email), and received a reply that they would look into it, and have not heard anything else.
The difference in the rate was $25.00, not really a big deal, but I assumed they would refund me the differnce right away; keep the customer happy since this time the customer was actually right!
Unfornately for them, I work for an Airline, and am often asked my recommendation of affordable hotels......Travelodge will not be on my list anymore!
Jennifer
Kent, Washington
Got to Ephrata Travelodge on the 18th and was told they do not honor Honey of a Deal Promo, and did not have a reservation for us. Called the 800 # from the office, and again confirmed the reservation and rate, and the agents supervisor spoke to the man at the desk ....... still refused to honor Promo; but was able to give us a room at the regular price.
The agent from the 800 # told us to keep receipts and contact them when we got back. I did (via email), and received a reply that they would look into it, and have not heard anything else.
The difference in the rate was $25.00, not really a big deal, but I assumed they would refund me the differnce right away; keep the customer happy since this time the customer was actually right!
Unfornately for them, I work for an Airline, and am often asked my recommendation of affordable hotels......Travelodge will not be on my list anymore!
Jennifer
Kent, Washington
