Complaint Review: Treasure Box Store - Portland Oregon

Please be aware that Treasure Box Store is a FAKE retailer. Not only are they not located in the U.S., (contrary to what their website claims, they are actually in China) but their online retail platform is just an elaborate front for them to take your money and run with it. Once you have paid them, you will receive NOTHING, and they will come up with all kinds of elaborate excuses as to why you havene't received your order.

Don't just take my word for it. Check out all the complaints written about them:

- They have a 1-star rating on TrustPilot.com: https://www.trustpilot.com/review/treasureboxstore.com

- They also have a lengthy complaint history with the BBB: https://www.bbb.org/us/or/portland/profile/online-retailer/treasure-box-1296-1000086166/complaints

Below is a full transcipt of all the email communication I've had with them over the last month and a half. I was very quick to place an order with them without vetting them beforehand. I urge you to please not make the same mistake I did, and stay away from this scam.

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To: Customer Service

Sent on: Tue, Apr 7, 9:12 PM

   

Hello:

Will you be able to fulfill this order soon? If not, please let know.

Thank you.

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From: Customer Service

Received: Wed, Apr 8, 5:45 AM

   

Hi,

Thank you for reaching out! Your items have been shipped out, your tracking information should be emailed to you within the next few days!

Shipping takes 12-20 business days!

Kind Regards,

TreasureBox

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To: Customer Service

Sent on: Fri, Apr 10, 5:00 PM

   

Hi there:

Thank you for your response. Do you know when I should be able to expect my tracking information?

Thanks.

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From: Customer Service

Received: Sat, Apr 11, 3:25 AM

   

Hi,

You should receive tracking information within a few days, if this has not happened contact us again!

Kind Regards,

TreasureBox

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To: Customer Service

Sent on: Sat, Apr 18, 11:28 PM

   

Hello:

I received a tracking number last Week (********); however, this tracking number doesn’t work. (I tried multiple times this past week)

Please let me know when I can expect my order. Thank you.

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From: Customer Service

Received: Mon, Apr 20, 8:08 AM

   

Hi,

Thanks for reaching out.

Upon checking, your order was shipped and it's currently in transit. Please note that shipping time takes 12-20  Business days.

If by chance, it hasn’t been received by this point please contact us again so we can further investigate your case and ensure delivery.

Please use this link provided to track your order - https://www.17track.net/en

Kind Regards,

TreasureBox

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To: Customer Service

Sent on: Mon, Apr 27, 10:11 AM

   

Hello:

According to your email from April 8, my product shipment should be arriving today; ("12-20 business days" from the date of my order, April 7) however, according to the latest tracking information, it appears that my order hasn't even been shipped out yet, and there has been no progress in shipping this out in the last 7 days. (See attached reference)

This is not acceptable, and I cannot keep waiting indefinitely for this essential product. If my order is not delivered to me by end of day on Wednesday, April 29, I will be cancelling this order and demanding a refund.

Thank you for your attention.

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From: Customer Service

Received: Wed, Apr 29, 4:30 AM

   

Hi,

Sometimes the tracking information doesn't update real-time and we cannot give you a specific date for delivery as there might be possible delays with international deliveries.

However, please be assured that your order is on its way to you and feel free to contact your Post Office too so we can get further details as to when the package will arrive.

We appreciate your patience and understanding.

Kind Regards,

TreasureBox

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To: Customer Service

Sent on: Wed, Apr 29, 9:57 AM

   

Thank you for the explanation. I'll wait a bit longer and see what happens.

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To: Customer Service

Sent on: Fri, May 8, 2:19 PM

Hello:

It has now been ten business days beyond your estimated delivery window of 12-20 business days for this order. Upon checking the tracking information, shipping has made absolutely no progress in the last two weeks. (See attachment)

Per my email from 4/27/2020, I would like to cancel this order. Please refund my MasterCard $66.37 as soon as possible, and please let me know when this refund has been processed, so I can be on the lookout for these funds.

I have been more than patient in waiting for this order. I simply cannot wait any longer. I'm sorry it didn't work out.

Thank you for your help.

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From: Customer Service

Received: Sat, May 9, 3:17 AM

Hi,

It can take 20-30 business days, however please allow 30 business days as due to the coronavirus pandemic things are taking longer than usual.

We have had confirmation that your order is currently being processed by US Customs. This can take a few days and there is nothing we can do to speed this process up unfortunately.

Thank you for your patience.

Kind Regards,

TreasureBox

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To: Customer Service

Sent on: Sat, May 9, 1:10 PM

   

to Customer

Hello:

I have already waited 30 business days. My tracking number is not providing any information about the order being processed by U.S. Customs. It still says that my order hasn't shipped yet. Where are you getting this information from, and why am I am not able to see it on my end? Please send me an updated link or screenshot that confirms this information.

For the record, my purchase experience from your website has been extremely frustrating. Your website lists a Portland, Oregon mailing address, which is the reason why I placed the order in the first place - because Portland, Oregon is fairly close to my location, therefore I would not have anticipated such delays in shipping. I understand that these are unprecedented times and circumstances, but your website is misleading about where these products originate from. That has nothing to do with the pandemic, and that's my main source of frustration.

Again, please send me a more accurate way to track my shipment. Otherwise, I am going to insist on cancelling this order.

Thanks.

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From: Customer Service

Received: Sun, May 10, 2:35 AM

   

Hi,

Thank you for reaching out.  Please be patient, your order is on its way. We are trying to get these delivered as soon as possible!

Sometimes the tracking information doesn't update real-time, howver, we are constantly in contact with our shipping comany.

Kind Regards,

TreasureBox

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To: Customer Service

Sent on: Sun, May 10, 1:37 PM

   

Hello:

Please cancel this unfulfilled order today. Please refund my MasterCard $66.37 as soon as possible, and please let me know when this refund has been processed, so I can be on the lookout for these funds.

Please note that I must have this refund back in account absolutely no later than Friday, May 15, 2020.

Thank you.

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From: Customer Service

Received: Mon, May 11, 4:42 AM

   

Hi,

Unfortunately, as your order has been shipped we're unable to cancel it.

Kind Regards,

TreasureBox

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To: Customer Service

Sent on: Mon, May 11, 8:14 AM

   

Hello:

Your company has taken $66.37 from me without fulfilling any orders, much less the order that was promised through your online "retail" platform over a month ago. Additionally, you have given me a false tracking number, and repeated false claims that my order "has shipped", (for several weeks now) but yet you have failed to provide any single documentation confirming this information. In the United States, this is considered a criminal act, known as "fraud" and "theft". (also called "stealing")

I am being extremely generous, and offering you an opportunity to return the stolen money to me by this coming Friday without reporting this to the authorities. Should you fail to do so, I will be forced to obtain a refund through third parties, rather than from you directly. Either way, this money will be returned to me. I think it would be easier for everyone if you initiated the refund on your end.

Having read a number of negative reviews about your company online, (and I found a lot of them, regrettably only after I made my purchase) it seems that you have a regular habit of ripping people off in this manner, and possibly getting away with it. Rest assured, I am very protective of my rights as a consumer, and I will not passively allow for this to happen here.

I consider this matter to be closed. I will check my bank account on Friday and will take it from there.

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From: Customer Service

Received: May 12, 2020, 4:23 AM

   

Hi,

We have provided you with all the needed information in order to track your order.

As we have previously stated, it is at the US Customs.

Thank you for understanding, and for your patience. We are trying to delivery your order as soon as possible.

Kind Regards,

TreasureBox