Hector
Austin,#2UPDATE Employee
Fri, November 19, 2010
Stephen,
I can't speak to why you did not receive a reply when
you contacted us previously. I don't have a record of you in our
customer support center, which means you purchased some time ago before
we had our current support systems in place (and before I even joined
the company).
All I can say is that we aren't perfect, and in your case we clearly messed up BIG TIME and for that I am very sorry.
I
am glad that you were able to get your money back, although I hate that
you had to go to Visa to get it done. I'm ashamed that it came to that,
and while we're still not perfect I can confidently say that we have
put systems in place to prevent incidents like this from happening in
the future.
I'm sure this won't change your opinion of us, but I did want you to
know that we aren't hiding, and that we do accept responsibility for
things when we drop the ball. Like I said in my original post, if
there's anything we can on our end to make this right, please let me
know by contacting us online at: http://foreximpact.zendesk.com or via email at: [email protected]
Steven D.
Northville,#3Author of original report
Thu, November 18, 2010
Thanks for the belated reply Hector, but you really are full of c**p. I'll respond to you through this board if that's okay as it's the first time anyone at your place has taken any notice.
First off, I have already gotten my refund thanks to Visa who I contacted at the suggestion of the BBB in Austin who had numerous complaints about your operation. Maybe you should call them if you are genuinely interested in resolving the problems and they can hook you up with the other unhappy customers.
Good to hear that ex-con Perry Belcher is no longer involved in your scheme. Is he back behind bars for violating his probation or something? Since you ask, I read about him, and the rest of the Forex Impact pirates at www.saltydroid.info Looks like that guy has definitely got your number.
Maybe you could answer a different question as you are being so helpful. When I didn't get an answer from you folks about my refund I called the affiliate who kindly steered me to the Triad Formula and he said he was still waiting on his commission check over 3 months later and that you hadn't been paying any of your affiliates who were not happy people. What's that about exactly?
Hector
Austin,#4UPDATE Employee
Wed, November 17, 2010