- Report: #1026239
Complaint Review: Trialpay - Internet Internet
Reported By:
erectronics -
Philadelphia, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Trialpay
Internet, Internet, United States of America
Phone:
Web:
http://www.trialpay.com/
Categories:
Business Rating:
(0)
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Trialpay Instant Offer ripoff! Their "Partner" haven't even heard of TrialPay, Internet
I cam in contact with TrialPay via Fandango. Trialpay claims to offer 2 instant free movie tickets if you sign up/purchase for a service/product through one of their "Participating companies". So, I chose to purchase a web hosting service on godaddy.com.
After an hour of waiting, no tickets arrived in my mailbox, I decided to contact TrialPay. Conveniently, their customer support will take 48Hrs to reply to any inquiry, and of course, there's no contact number.
So, I decided to call GoDaddy.com myself. They've never even heard of Trialpay! Luckily, Godaddy.com refunded me (Thank you guys! I really appreciate it!).
I have also written an email to Fandango, I will update on their answer once received.
In short, trialpay is a scam! Beware!
After an hour of waiting, no tickets arrived in my mailbox, I decided to contact TrialPay. Conveniently, their customer support will take 48Hrs to reply to any inquiry, and of course, there's no contact number.
So, I decided to call GoDaddy.com myself. They've never even heard of Trialpay! Luckily, Godaddy.com refunded me (Thank you guys! I really appreciate it!).
I have also written an email to Fandango, I will update on their answer once received.
In short, trialpay is a scam! Beware!
2 Updates & Rebuttals
TrialPay_Support
Mountain View,California,
United States of America
TrialPay Support
#2UPDATE Employee
Tue, March 12, 2013
Hi,
I sincerely apologize for the inconvenience you have experienced.
I can assure you that TrialPay is a legitimate company, and you will receive your initial product upon completing our advertising offers per their full terms of completion. I can assure you that we have a 24 hour response time for all of our inquiries, and have a separate verification process in place for GoDaddy offer completions. Unfortunately the customer service teams of some of our partners may not always be aware of the relationship we have with them on an advertising level.
Please contact our support team at https://www.trialpay.com/support/contactus/ so we can look into your account and see what caused the delay in delivering your Fandango movie tickets. Please make sure to include the email address you used when signing up for your tickets and the URL to this post for reference purposes.
Again, I sincerely apologize for the delay in delivery and inconvenience caused.
Regards,
TrialPay Customer Support
TrialPay_Support
Mountain View,California,
United States of America
TrialPay Support
#3UPDATE Employee
Tue, March 12, 2013
Hi,
I sincerely apologize for the inconvenience you have experienced.
I can assure you that TrialPay is a legitimate company, and you will receive your initial product upon completing our advertising offers per their full terms of completion. I can assure you that we have a 24 hour response time for all of our inquiries, and have a separate verification process in place for GoDaddy offer completions. Unfortunately the customer service teams of some of our partners may not always be aware of the relationship we have with them on an advertising level.
Please contact our support team at https://www.trialpay.com/support/contactus/ so we can look into your account and see what caused the delay in delivering your Fandango movie tickets. Please make sure to include the email address you used when signing up for your tickets and the URL to this post for reference purposes.
Again, I sincerely apologize for the delay in delivery and inconvenience caused.
Regards,
TrialPay Customer Support
