- Report: #239476
Complaint Review: Trustfax - Jersey City New Jersey
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Trustfax
525 Washington Blvd Jersey City, 07310 New Jersey, U.S.A.
Phone:
888-266.6361
Web:
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Trustfax ripoff dishonest fraudulent billing Jersey City New Jersey
I tried Trustfax's free "service" trial, a faxing "service." It turns out the free trial meant your faxes had a huge watermark covering them, which I for the life of me can't figure out what good that would do anyone. In fact, you're supposed to get five "free" faxes (with the watermark it turns out), I only used it literally 3 times and was told my "free trial" was up, so right away you can see what an underhanded bunch of scumbags these people are. I tried canceling asap. Of course, they make it so you can't get ahold of anyone. I left messages (they never answer the phone) and sent numerous emails.
Finally I was able to get ahold of someone on the phone and canceled. I asked them to email me confirmation stating the service was canceled. I had a bad feeling about this because everything seemed underhanded with these shysters. I received an email on 2/16/07 stating the "service" had been canceled. I made sure to save that email.
Today I get an email stating my first month's charge has been put on my credit card, just as I knew these shysters would do. Despite the fact I sent three faxes (with their watermark) and nothing else, I was charged. Now I have to go through the ridiculous process of trying to get ahold of someone at this company to get the charge removed. I contaced my credit card and they said since it's a pending charge, I can't have it removed for 8 days. Only they can remove it (and it's probably going to take a lot mroe than 8 days to get ahold of these scumbags).
Whatever you do, DO NOT ever try this "service," you will spend the new few months trying to get out of it and trying to get your money back from a "service" you never used.
D
concord, California
U.S.A.
Finally I was able to get ahold of someone on the phone and canceled. I asked them to email me confirmation stating the service was canceled. I had a bad feeling about this because everything seemed underhanded with these shysters. I received an email on 2/16/07 stating the "service" had been canceled. I made sure to save that email.
Today I get an email stating my first month's charge has been put on my credit card, just as I knew these shysters would do. Despite the fact I sent three faxes (with their watermark) and nothing else, I was charged. Now I have to go through the ridiculous process of trying to get ahold of someone at this company to get the charge removed. I contaced my credit card and they said since it's a pending charge, I can't have it removed for 8 days. Only they can remove it (and it's probably going to take a lot mroe than 8 days to get ahold of these scumbags).
Whatever you do, DO NOT ever try this "service," you will spend the new few months trying to get out of it and trying to get your money back from a "service" you never used.
D
concord, California
U.S.A.
