Tuffy Cape Coral
Cape Coral,#2REBUTTAL Owner of company
Wed, August 13, 2008
On 04/13/2007 we did inspect the vehicle in question. The water pump was not leaking at that time or we didn't see it leaking at that time no fluid was coming out of the pump. Therefore we suggested a thermostat, gasket, and a coolant flush. We test drove the vehicle and sent it home with the customer. The next morning she did return and we did see the water pump leaking. We charged her for the water pump and the labor to fix it, test drove the vehicle and sent her on the way. Yes the pump was leaking at second check, However it is normal to replace thermostat, thermostat gasket and flush the coolant system when replacing the water pump. The vehicle did have 134.457 miles and it is good policy to do the extra things when replacing the pump. I am sorry we did not see the pump leaking the first day, but to think we pass the water pump up to sell maintence is a little far fetched. I hope this gives you both sides of the story and you have a better understanding of the requirements of changing pumps on automobiles. Thank Tuffy Auto Service Center Cape Coral Florida