- Report: #393360
Complaint Review: Turntable Basics - St. Paul Minnesota
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Turntable Basics
550 N Lexington Parkway St. Paul, 55104 Minnesota, U.S.A.
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Turntable Basics Ordered 60 dollars worth of parts, never recieved them and all of my emails and faxes went unanswered St. Paul Minnesota
On November 6, i ordered two parts for my turntable, a drive belt costing 10.00 and a stylus needle costing 45.00 from turntablebasics.com. It had a paypal option at the payment section. i waited and waited and nothing. I sent an email to the address given. Still nothing. Sent my second email. Did not hear from that either. Sent a third and a fax. When i sent the fax it sounded like it was being inturrupted as if someone was trying to stop the recieving. Looked online for the phone number and found this page on google. Now im out 60 dollars and had to cancel my checking card and get a new one.
Joe
Drexel Hill, Pennsylvania
U.S.A.
Joe
Drexel Hill, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Turntable Basics
St Paul,Minnesota,
This belt was backordered and has been shipped
#2REBUTTAL Owner of company
Wed, July 24, 2013
Turntable Basics has served more than 50,000 customers in the last 12+ years. I stock more than 300 products and from time to time, some items are backordered. In the past, when orders are backed up and production, packaging and shipping all need to completed, email has been allowed to fall by the wayside. This is a one person operation, and there usually are not enough hours in the day to remain caught up on daily and long-term business tasks, particularly during times when the house or the car have required extensive repairs. I would like to convey my most sincere apologies for this lapse in judgment. Customer communications has been moved to the top of each day's priority list.
