- Report: #1173838
Complaint Review: Two Men And A Truck Charlotte NC - charlotte North Carolina
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Author Not Confirmed
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Two Men And A Truck Charlotte NC
3653 Trailer Drive Charlotte, charlotte, 28269 North Carolina, USA
Phone:
704-764-1386
Web:
http://www.twomenandatruckcharlotte.com/
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Two Men And A Truck Charlotte NC Two Men And A Truck Charlotte Bad Business - Broke TV - Will not replace charlotte North Carolina
Report Attachments
Two Men and A Truck did a move for me in August 2014 and everything went well except the movers broke a 6 month old $1100 television and they will not give a fair amount for replacement. I was originally told they would give me about $30 dollars for it and when I told them I would use social media and the internet to shed light on the situation they put me through about three weeks of checking to see if they could get the TV fixed... which they knew it could not and then they offered me $43 dollars instead.
Not sure there is much I can do but I will document and add to the internet so everyone can judge for themselves if a company that offers $43 dollars for a 6 month old $1100 dollar TV is worth doing business with.
1 Updates & Rebuttals
Two Men And A Truck Charlotte
Charlotte,North Carolina,
Television Damage Rebuttal
#2UPDATE Employee
Tue, September 02, 2014
We are sorry to hear that your television was damaged during the course of your move. Every customer is presented with three different levels of valuation to choose from at the start of the move--basic, depreciated value, and full value protection. The level of valuation that was selected on this move was basic which states that the Mover’s maximum liability will be 60¢ per pound based upon the weight of any lost or damaged items, regardless of its actual value. For example, damage to a refrigerator weighing 400 pounds would result in a maximum claim settlement of $240. For more information regarding valuation choices, please refer to the N.C. Utilities Commission's "Moving 101-A Consumer's Guide" brochure which you received at the start of the move: ncuc.net/consumer/transportation/ConsumerGuide.htm
The original box for the television was not kept and a new television box was not purchased so the crew had to wrap the television securely in a moving blanket and then place it on the truck. There was no visible damage to the television.
Unfortunately, due to the flat screen television weighing only 35 pounds the basic valuation that was selected on the move came to a settlement of $21. After speaking to repairmen, we learned that there was no way that we could repair the damaged item. Management in good faith offered to increase the level of valuation to depreciated value resulting in a settlement of $1.25 per pound per article damaged, or $43.75.
We apologize for the frustration that this outcome has caused.
