- Report: #879992
Complaint Review: Two men and a truck - Brownstown Michigan
Reported By:
Princess -
Wyandotte, Michigan, United States of America
Submitted:
Updated:
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Author Confirmed
Why?
Two men and a truck
19001 Sibley rd Brownstown, 48193 Michigan, United States of America
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Two men and a truck Very careless in handling your merchandise. Won't take responsibility to fix broken items Brownstown, Michigan
Do not use! They are very careless and don't care about your stuff. Especially if you are on a budget. They are very careless in the way they handle your stuff . Their customer service could care less about you. They are only concerned about them having to pay out money if their employees damage something. Don't expect anything from them, you may have to take them to court !
2 Updates & Rebuttals
Princess
Southgate,Michigan,
United States of America
Very poor handling of problem by local office
#2Author of original report
Mon, June 25, 2012
Regardless that the item was finally repaired after I found the part myself the way that franchise business handled the problem was very poor. (took 11 weeks to get it repaired ) They refused to acknowledge other issues that occurred like soliciting for left over furniture or boxes that were flipped upside down ( and stuff was broken due to boxes being flipped over) and put in wrong rooms ( they did not care where they put them )when they were fully marked. I was asked many times during the move about a dinning room set that was being left at the old house for donation to the Salvation Army ( who is in need of many donations ). Finally after about 5 attempts to ask for it I quit answering them and had to ignore them. It seems like they are programmed to just say NO when it comes to any claims or compensation that the owner will refuse to pay . If I were to run a business like this and are only providing a service type product it would not last long when you have very poor professional management.
As far as having to contact the corporate office their customer service got results from the franchise within 30 minutes. You should not have to contact corporate to get result but with the Brownstown location you will absolutely have to get them involved.
With the very negative taste they have left and the very poor management at this locations I am highly recommending that you don't use them if you want your stuff moved safely, in one piece and professionally done.
A business ran like this is very unprofessional.
I am not asking for the sun but I want my stuff handled with care, like they would do to their own stuff. With this location you wont get that.
TWO MEN AND A TRUCK®
United States of AmericaResponse from TWO MEN AND A TRUCK
#3UPDATE Employee
Wed, May 09, 2012
Our goal at TWO MEN AND A TRUCK is to exceed our customers expectations. We acknowledge there were items damaged during your move and for that we are truly sorry.
It is our understanding that the franchise has taken steps towards resolving this issue since your time of posting. We will continue to monitor this issue until the matter is resolved.
Sincerely,
The Customer Care Department
TWO MEN AND A TRUCK/INTERNATIONAL, Inc.
[email protected]
