- Report: #790523
Complaint Review: Two Men and a Truck - Carrollton Texas
Reported By:
Gary -
Lewisville, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Two Men and a Truck
2225 E Beltline Road, Suite 205 Carrollton, 75006 Texas, United States of America
Phone:
(972) 242-9153
Web:
TwoMenAndATruckDallasNW.com
Categories:
Business Rating:
(0)
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Two Men and a Truck Two Men and a Truck Moving Co Do not use this company to move you! Please read this report first. It is a ripoff & a scam. Carrollton, Texas
Company gave estimate of $525.00 for a 525 sq ft one bedboom apartment. Everything was already packed in boxes and the physical move to location was 5 miles. They required a credit card prior to the move even though we were paying cash in case we cancelled they told us. One of the drivers said he was ill and worked very slowly.
After 4 hours of little progess, we complained and company finally sent another crew to finish. After 12 agonizing hours they finished and presented us with a bill for $1300.00. We told the driver to call his supervisor that we were not paying $1300.00 for a move that should have not taken over the original 4.5 hour estimate. The suvervisor then tried to settle for $975.00 almost twice the original estimate. We told him we would pay the driver the $545.00 cash. The driver wrote paid in full and we initialled.
This move was on a Saturday. On Monday, Two Men and a Truck started taking out $100.00 increments from our checking account using ACH debit card withdrawals. We noticied it immediately and notified the bank. The bank put a hold on the account to stop any further withdrawals but our account was already at zero now. Two Men and a Truck even tried to submit altered signed documents to the bank to support their actions.
Do not use this company. The secound driver was never sick and it was an intentional scam to inflate the time and charges. Securing the credit card number up front should have been a warning to us.
After 4 hours of little progess, we complained and company finally sent another crew to finish. After 12 agonizing hours they finished and presented us with a bill for $1300.00. We told the driver to call his supervisor that we were not paying $1300.00 for a move that should have not taken over the original 4.5 hour estimate. The suvervisor then tried to settle for $975.00 almost twice the original estimate. We told him we would pay the driver the $545.00 cash. The driver wrote paid in full and we initialled.
This move was on a Saturday. On Monday, Two Men and a Truck started taking out $100.00 increments from our checking account using ACH debit card withdrawals. We noticied it immediately and notified the bank. The bank put a hold on the account to stop any further withdrawals but our account was already at zero now. Two Men and a Truck even tried to submit altered signed documents to the bank to support their actions.
Do not use this company. The secound driver was never sick and it was an intentional scam to inflate the time and charges. Securing the credit card number up front should have been a warning to us.
2 Updates & Rebuttals
Denise/two men and a truck quality control manager
Lansing,Michigan,
U.S.A.
Reply from TWO MEN AND A TRUCK/INTERNATIONAL Inc.
#2General Comment
Thu, October 20, 2011
I apologize you had an unfortunate experience with one of our TWO MEN AND A TRUCK franchise locations. Our Quality Control department offers mediation services in an effort to reach an acceptable resolution. If you think we may be of service, please contact our office at [email protected].
Southern Chemical and Equipment LLC
Sarasota,Florida,
USA
Debit card or credit card?
#3Consumer Comment
Wed, October 19, 2011
There is a difference.
First you say credit card.
Then you say debit card.
They are not the same, as you found out.
Anyway, file a police report for the THEFT of your funds, and seek prosecution. Check on the amount in your state that constitutes a felony charge.
If you have an invoice marked paid in full, along with your original quote, that's all you need. And, was it only an "estimate" or was it a "quote". Big difference as well, legally speaking.
You did get the original quote in writing, correct??? Or was it just a verbal "estimate"??
ALWAYS GET EVERYTHING IN WRITING!!!!!!!!!!!!!!!!!!!!
