- Report: #1328528
Complaint Review: Two Men and a Truck - Jacksonville FL
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Two Men and a Truck
Jacksonville, FL, USA
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Two Men and a Truck, Jacksonville, Fl. Ripoff movers, complete crooks. Jacksonville Florida
Buyer beware of this company. I had them move two mattresses, two boxsprings, a couch, a chaise lounge and about 30 boxes less than .4 miles into a storage unit from a downstairs apartment. The charged me $1,034. 3 hours was just for the "move" to this day I'm not sure what the move included since it didn't take 3 hours to load the items or drive the .4 miles from Montreaux condominiums to Cubesmart. An additional 2 hours was charged for packing the boxes further causing me to question the 3 hour charge for "move". At $130 per hour I would assume that packing would have been included. They didn't bring enough boxes so I had to go to Home Depot during the packing to buy additional boxes. The drivers blamed the office saying "they do this all the time" and the office blamed me saying I should have told them what they needed. They got started later than scheduled (time given between 1-3, arrival time 4p.m.) and dragged the move out. They packed the storage unit wrong so all my items wouldn't fit. They agreed to keep it in the truck until I negotiated with CubeSmart for payment I called the drivers on Sunday and told them that CubeSmart agreed to help pay for the move to a bigger unit. In hopes that they would drop it of Sunday because I would be out of town Monday. The driver hung up in my face and told me they were closed on Sunday. First thing Monday morning, they dropped the left over items off in my old storage unit without permission. They didn't call to tell me what they had done, I found out when CubeSmart called demanding I move the items from the unit immediately because it was no longer my unit. Just so happens, I was on my way to a job interview out of town. I contacted the GM "Pete" upset and looking for options, he swore he knew nothing of any of this and even though I sent him an email complaining about the move early Sunday morning he states that he was planning to call me "later". He blamed me for them not having enough boxes, he refused to reduce the cost claiming that they were within their estimate. The estimate was bogus starting at $500 and going as high as $1800. My sister moved an entire house full of furniture $1500. I never received an apology for illegally dropping the last few items off at CubeSmart on Touchton Rd. Did I mention that the drivers cussed out the manager of CubeSmart when he tried to stop them from just leaving my stuff? If there were a such thing as a zero rating this company would warrant. I hate this because I've used Two men and a truck in other areas and gave them great reviews. The Jacksonville, Arlington Expressway does not deserve to be allowed to use their good name! Shame on them for destroying the good reputation others worked so hard to establish.
