- Report: #743443
Complaint Review: Two Men and a Truck - Kennesaw Georgia
Reported By:
Nakeshiaw3 -
Charlotte, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Two Men and a Truck
2000 Cobb International Blvd. Kennesaw, Georgia, United States of America
Phone:
678-305-7304
Web:
Categories:
Business Rating:
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Two Men and a Truck Ineffective Communication and Stolen Items Kennesaw, Georgia
I hired Two Men and a Truck to move me from GA to NC. The company stored my furniture in their Kennesaw storage facility for approximately 2 months. Upon delivery of my furniture to Charlotte, NC, I realized that several of my belongings, including a 32" television, dvd player, dvd movies, 3 lamps were missing. The lamp shades for these particular were found in one of the boxes, however, the lamps themselves were missing.
When I called the office about the missing items, I was told by one of the office staff that they have had problems with items being stolen from the storage facility in the past. The movers and I checked through all of my delivered boxes 2x each to discover that the items were in fact not there. I was told that I would be reimbursed for the stolen items, but now the company refuses to reimburse me because 'they did not pack the items' and were therefore not liable. On 06/07, I spoke to John, the moving manager and he shared that my damaged dining room chair would be replaced and that the reimbursement check would be ready upon my arrival to Atlanta on 06/14. When I arrived to Marietta on 06/14, I was informed that I would only be reimbursed for the television but not the other items because the company did not pack them. I asked, how do you know what you all packed when an inventory was not kepy in terms of who packed what and what items were packed in each box. In fact, the company did pack those items and now refuses to take responsibility for stolen items from their facility. Throughout this whole process, the storage facility was not apologetic, nor accommodating, nor willing to meet my needs as a
customer whose items were stolen from their facility. The manager of the storage facility even admitted to firing an employee for suspected theft, yet they were unwilling to acknowledge theft of my items that were stored in their facility. They have only exemplified a lack of professional ethics and liability. I had to call the corporate office to file a complaint in order for the general manager, Erin Woody to call me back, for her only to be combative and banter back and forth regarding my complaint. I have been appauled by such a display of poor business ethics and lack of professional responsibility that Two Men and a Truck have displayed. I chose this particular company and entrusted them with my personal belongings due to the high ratings that they had. If this does nothing but allow the company/owner and other customers to be made aware of the poor customer service exemplied by the managerial staff and discuss the misdealing of this particular case.
When I called the office about the missing items, I was told by one of the office staff that they have had problems with items being stolen from the storage facility in the past. The movers and I checked through all of my delivered boxes 2x each to discover that the items were in fact not there. I was told that I would be reimbursed for the stolen items, but now the company refuses to reimburse me because 'they did not pack the items' and were therefore not liable. On 06/07, I spoke to John, the moving manager and he shared that my damaged dining room chair would be replaced and that the reimbursement check would be ready upon my arrival to Atlanta on 06/14. When I arrived to Marietta on 06/14, I was informed that I would only be reimbursed for the television but not the other items because the company did not pack them. I asked, how do you know what you all packed when an inventory was not kepy in terms of who packed what and what items were packed in each box. In fact, the company did pack those items and now refuses to take responsibility for stolen items from their facility. Throughout this whole process, the storage facility was not apologetic, nor accommodating, nor willing to meet my needs as a
customer whose items were stolen from their facility. The manager of the storage facility even admitted to firing an employee for suspected theft, yet they were unwilling to acknowledge theft of my items that were stored in their facility. They have only exemplified a lack of professional ethics and liability. I had to call the corporate office to file a complaint in order for the general manager, Erin Woody to call me back, for her only to be combative and banter back and forth regarding my complaint. I have been appauled by such a display of poor business ethics and lack of professional responsibility that Two Men and a Truck have displayed. I chose this particular company and entrusted them with my personal belongings due to the high ratings that they had. If this does nothing but allow the company/owner and other customers to be made aware of the poor customer service exemplied by the managerial staff and discuss the misdealing of this particular case.
3 Updates & Rebuttals
Nakeshiaw3
North Carolina,United States of America
REASONABLE RESOLUTION
#2Author of original report
Fri, July 15, 2011
The company has been willing to reasonably resolve this issue as of 07/15/2011.
Nikkiw33
Charlotte,North Carolina,
United States of America
NOT RESOLVED
#3Consumer Comment
Tue, June 28, 2011
If this issue were resolved, then the post would not have been made, so apparently it has NOT been resolved and consumers NEED to be AWARE of this particular company.
TWO MEN AND A TRUCK®- Kennesaw
Kennesaw,Georgia,
United States of America
Issue Resolved
#4UPDATE Employee
Mon, June 27, 2011
TWO MEN AND A TRUCK is proud to have a 95 percent referral rate from our customers. However, we acknowledge that mistakes were made during this move. A resolution was offered by the franchise office and accepted by Ms. Williams to resolve this matter.
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