- Report: #1287603
Complaint Review: Two Men and a Truck - Marietta Georgia
-
Author Not Confirmed
Why?
Two Men and a Truck
1257 Kennestone Cir Marietta, 30066 Georgia, USA
Web:
https://twomenandatruck.com/locations/ga/atlanta/marietta
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Two Men and a Truck Worst customer service Marietta Georgia
First of all will start with positives. Despite of snowy day (rare in Atlanta), movers still showed up on time and completed the move over 5 hours. They were committed, worked hard to perform the move.
During the move, a dresser glass top was cracked, which I reported within couple of days. These things do happen with moves, but it's the way the issue is handled makes the difference.
Despite of repeated emails and phone calls, there was no follow up from the branch. Finally after two weeks received call from the office manager Matt and first sentence 'you said everything was fine on the day of move'. No concern or remorse on the damage caused but trying to put blame on me. I send him pictures, dimensions, asking to take the old broken glass so they can get one cut to size. Again no response. Finally had to use the pressure of disputing the charge with credit company and I receive call within 1 minute, with office manager Matt yelling at me. WORST customer service from this franchise of Two Men and a Truck. He just called to tell me that I should go ahead and dispute the charge and I can't do anything as they have my signatures on payment. There is no intent from the branch to fix the damage caused.
Would not recommend the Kennesaw branch with this terrible experience with office manager. No concept of customer service and will try to bully you in case of any issues with the move.
