- Report: #752370
Complaint Review: Two Men and a Truck - Tucker Georgia
Reported By:
Sharon -
conyers, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Two Men and a Truck
5151 South Royal Atlanta Drive Tucker, 30084 Georgia, United States of America
Phone:
770-496-2801
Web:
Categories:
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Two Men and a Truck IF YOU DESIRE UNPROFESSIONALISM, DIRTY, SWEATY WORKERS TO PERSPIRE IN YOUR FURNITURE, THEN HIRE TWO MEN AND A TRUCK!! Tucker, Georgia
on sat July 2, 2011 I hired Two Men and A Truck moving company. To summarize this horrific move. Two Men and A Truck sent 3 men, their uniforms were dirty and they were not well groomed. Communication was poor from beginning to end. When I called this company stated that they do everyting, they do your packing, breaking down of equipment etc. Well, when they arrived the team leader said they did not do packing, they don't have boxes you would have had to purchase the boxes separately, the made me break down beds, packed my own dishes, sealed my own boxes.
They also charge $140/hr in which you can notice their pace slow as they approach the 12 noon mark. They did not have enough blankets to cover my furniture so all of my light colored microfiber suade furniture had the unpleasure of absorbing their nasty perspiration leaving behind sweat stains and dirt marks.
I called the company while they were there of course you cannot reach anyone in corporate office over the weekend, I called back first thing Tuesday 7/5 since Monday was a holiday, to be told someone will follow up. When the follow up call came 1 week later I was advised they would send a staff member out to take pictures. He arrived told me I can take a towel and wipe it down myself. Obviously these clowns have no idea how to clean expensive furniture.
Then I received a follow up call today from a staff member of Two men and a Truck stating they would send me a $50 gift certificate to have my furniture cleaned of their dirt stains and bodily fluids. I had 3 Two Piece sectionals and Sofa damaged by this company.
As you know Perspiration is bodily fluids, thus it has an odor, these people clearly do not know how to operate a professional business, their customer service skills suck, I am grossly disappointed and disgusted by this entire event. Oh and to top it all off, my move cost me $ 1,500.00 and they offered me again a 50 dollar gift certificate to get all the pieces of furniture affected by this cleaned.
They also charge $140/hr in which you can notice their pace slow as they approach the 12 noon mark. They did not have enough blankets to cover my furniture so all of my light colored microfiber suade furniture had the unpleasure of absorbing their nasty perspiration leaving behind sweat stains and dirt marks.
I called the company while they were there of course you cannot reach anyone in corporate office over the weekend, I called back first thing Tuesday 7/5 since Monday was a holiday, to be told someone will follow up. When the follow up call came 1 week later I was advised they would send a staff member out to take pictures. He arrived told me I can take a towel and wipe it down myself. Obviously these clowns have no idea how to clean expensive furniture.
Then I received a follow up call today from a staff member of Two men and a Truck stating they would send me a $50 gift certificate to have my furniture cleaned of their dirt stains and bodily fluids. I had 3 Two Piece sectionals and Sofa damaged by this company.
As you know Perspiration is bodily fluids, thus it has an odor, these people clearly do not know how to operate a professional business, their customer service skills suck, I am grossly disappointed and disgusted by this entire event. Oh and to top it all off, my move cost me $ 1,500.00 and they offered me again a 50 dollar gift certificate to get all the pieces of furniture affected by this cleaned.
3 Updates & Rebuttals
Sharon
conyers,Georgia,
United States of America
Furthermore
#2Author of original report
Thu, July 14, 2011
As far as them slowing down due to heat, I fed them, kept the fluids flowing out of my pocket and gave them an 1 1/2 hr break all. but to hear workers start to complain after two hours of working that their feet are hurting and their sitting down every 10 min is ludicrous. But thank you for your opinion and your response.
Sharon
conyers,Georgia,
United States of America
RESPONSE
#3Author of original report
Thu, July 14, 2011
You started off your statement correctly by stating, you were not there. I did take out additional insurance for the tune of $300.00, they came out the night before to assess the amount of items that needed to be boxed and wrapped, so to show up with no boes then tell me to box it myself and then have no blankets to wrap your furniture, maybe you are used to having other people's bodily fluids in your furniture, along with dirt stains but whether I am paying $100 dollars or 1,500 or $5,000 the level of professionalism should not alter, but thank you for your input. You have a great day.
voiceofreason
North Carolina,United States of America
Sweating moving men in southern July heat? Amazing!
#4Consumer Comment
Wed, July 13, 2011
Of all the posts here that truly qualify as moving nightmares, with irreparably damaged, lost, stolen goods or holdups for more cash at delivery, with goods held for ransom, I gotta tell you, your story is almost laughable. Do you seriously expect moving men not to sweat bullets while working in the heat of a southern July? I'm allowing that a lazy rep at the movers misinformed you of who would do the packing, etc, but in light of the fact you only paid $1500 for a holiday weekend move in the heat of July, that is no way out of line. There are folks crying here that their $1500 move turned into $5000 or more before all was said and done. The men noticeably slowed down as the hours dragged on? Has to be expected in July heat. They're not machines. And they're not office workers in business suits. They're moving men! Try doing their job and see how swift on your feet you'll be after a couple hours. Your almost unique among moving complaints in that they actually offered you some compensation. Did you bother taking out extra insurance to cover damage (including stains)? I'm not dismissing your concerns as totally off the wall - I wasn't there and have no horse in the race - but you are coming across as more unreasonable than the movers in this case. We wouldn't mind knowing the details of your contract with them and what it specified they'd do. Some response from the company as to the miscommunication about breaking down beds, etc, would also be in order. But dollar wise, a 10 plus hour move under conditions where you have to expect movers to work slower and even take more breathers, due to the heat, is not unreasonable.
