- Report: #127828
Complaint Review: U-HAul - Nashville Tennessee
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U-HAul
12271 Lebanon Rd Nashville, 37122 Tennessee, U.S.A.
Phone:
615-758-5787
Web:
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U-HAul ripoff false advertising rude Nashville Tennessee
My husband and I went to this U haul dealer to rent a towing trailer to tow my truck back home after breaking down enroute to work. I live 70 miles from where I work. I live in Shelbyville and work in Nashville.
We rented the trailer shortly after noon and had to drive back some ten miles, winch the truck onto the trailer, and then haul it 70 miles back to my house and the guy tells my husband he has to have the trailer back before 5 PM the same day. Doesn't U-haul spend millions of dollars advertising one way rentals?
There is a U-haul dealer in Shelbyville but my husband could not rent one there enroute to me, because he does not carry credit or debit cards. And they refused to let us turn the trailer back in there. We had to get the truck home, get it unloaded, and fight the afternoon Nashville traffic trying to get it back before 5 pm.
As if that is not bad enough...the trailers they rent all have square plugs for the lights. Most of the newer model trucks have the round plugs as do most trucks that spend any amount of time hauling and U haul KNOWS this. BUT they don't rent you the adapter....you have to BUY the adapter to the tune of an additional 15 bucks. They don't refund your money, you are just stuck with a plug adapter you can't use.
When I complained to U-haul and told them it would be a cold day in hell before I EVER rented another U-haul...they offered me 15 dollars worth of COUPONS. I could only laugh and say No Thanks.
Lane
Shelbyville, Tennessee
U.S.A.
We rented the trailer shortly after noon and had to drive back some ten miles, winch the truck onto the trailer, and then haul it 70 miles back to my house and the guy tells my husband he has to have the trailer back before 5 PM the same day. Doesn't U-haul spend millions of dollars advertising one way rentals?
There is a U-haul dealer in Shelbyville but my husband could not rent one there enroute to me, because he does not carry credit or debit cards. And they refused to let us turn the trailer back in there. We had to get the truck home, get it unloaded, and fight the afternoon Nashville traffic trying to get it back before 5 pm.
As if that is not bad enough...the trailers they rent all have square plugs for the lights. Most of the newer model trucks have the round plugs as do most trucks that spend any amount of time hauling and U haul KNOWS this. BUT they don't rent you the adapter....you have to BUY the adapter to the tune of an additional 15 bucks. They don't refund your money, you are just stuck with a plug adapter you can't use.
When I complained to U-haul and told them it would be a cold day in hell before I EVER rented another U-haul...they offered me 15 dollars worth of COUPONS. I could only laugh and say No Thanks.
Lane
Shelbyville, Tennessee
U.S.A.
2 Updates & Rebuttals
Richard
Santa Ana,California,
U.S.A.
U-Haul plug is non-standard
#2Consumer Comment
Sun, May 15, 2005
I have three types of plugs in my vehicle. The 7 pin type, the older four pin round and the flat one. The flat does not connect to the U-haul trailer. I had to buy an adaptor to connect to one of my three plugs. I chose the one that would connect to the round one, only because that was in the only one in stock. The U-haul flat plug and has a notch to prevent their plug to plug-in the widely available flat type. Also the wiring is different so if you jerry rig it, the lights will act weird or short out the circuit. If you are handy with electrical wiring you can get away with it. But who wants to spend time at the last minute jerry rigging? Someone told me that U-haul was going to convert their trailers to connect to the popular stander flat type that are widely available. I haven't seen that yet. But I know their U-haul type is to create add-on sales. It is not illegal, but it is very annoying that consumers have to buy their adaptor in order to use their trailers. I think if people complain enough, maybe they will just get with the program and switch their plugs to the fit the most popular type which I think is the flat type. I know the flat type wiring is standard. They can still make money selling the adapters for vehicles without plugs or the right type. Just my two cents.
Ken
Simi Valley,California,
U.S.A.
4 pin flat is standard
#3Consumer Comment
Fri, May 13, 2005
While some new vehicles might come with a round connector, the 4 pin flat connector is pretty standard. I would personally be suprised if they did not use that. That is what both my vehicles have and what most kits at auto parts store use. I do agree that they should rent the adapter and/or include it as part of the trailer rental, but I suspect that many would not get returned. I doubt that they would allow you to return the adapter after buying it.
