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  • Report:  #1328180

Complaint Review: UBER - Nationwide

Reported By:
Nick R. - Antioch, California, USA
Submitted:
Updated:

UBER
Nationwide, USA
Web:
www.uber.com
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Hello All! UBER is a SCAM! Read below and PLEASE share my story!

***Sept 6th, 2016****

My name is Nick and I am a new driver to UBER. I started beginning of August under the promotion 'Complete 100 Trips under 30 days and get $1,000.00'. So I completed the trips in under 2 weeks and been waiting patiently for my $1,000.00 to magically appear in my account. After a few days I sent an email because we all know that their phone # is fake. I've sent email after email, talked to rep after rep, and some say I do qualify and should get it and apologize for it taking so long and even place it into my account...and then another rep will come take it away the next day saying I don't qualify and that they need to research this further. I completed my trips on August 20th, 2016. It is now September 6th, 2016. In that time i've sent over 30 emails. Had the amount requested placed into my earnings TWICE...only to watch it disappear overnight TWICE!. I need help. I don't know what else to do. I did everything they told me to do. I'm a top partner in my area. So now i'm going to file suit for false advertisement. I even took a week off and let UBER know that I will not drive for them until they pay me the bonus! Extreme I know but they seem not to care. So filing suit is the only way. I have supportive documents and screenshots. Am I making the right call? Does anyone have any ideas?

***today's update***

spoke to a supposed supervisor on their phone (Jay - employee #109119). I originally talked to Karen (Ren) on Monday and she empathized my situation and advised me she would get me my $1,000.00. I waited 24 hours. No response and no change. Called back yesterday (tuesday). Waited on a phone for an hour just to be told that Karen wasn't available. Spoke to a supervisor who advised he couldn't touch my account because she worked on it and told me to call back tomorrow (today). Called back today. Waited on the phone for about 30 minutes just to be told that Karen isn't available again. Waited another 30 minutes to speak to Jay who advised I don't qualify for the incentive. He said the incentive promotion changes month to month and somehow changed gears while i was in the middle of the one i was in. I told him that's illegal. I told him that's the classic bait and switch and I'll sue. He said he's sorry to hear that. I wasted my lunch break yesterday and today for nothing.

resolution: None. 

compensation: none

frustration level: too high to count

actions taken: Reported to BBB, consumer affairs, glassdoor, facebook, yelp, google+, and will now tell every customer I pickup about their lies. Uber wants me to recruit new drivers...not happening. If anything I'm trying to have current drivers quit and any potential drivers go to lyft. Uber needs to do right by me before I do right by them. Feel free to contact me UBER. I'll be stopping by your corporate office very shortly.



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