- Report: #1069078
Complaint Review: UNDERGROUND ELEPHANT - Internet
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Author Not Confirmed
Why?
UNDERGROUND ELEPHANT
Internet, USA
Phone:
(877) 264-4218
Web:
Categories:
Business Rating:
(0)
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UNDERGROUND ELEPHANT Kyle Smith,Sales Associate 855-779-9838 Ext 7626Kyle Smith ([email protected])Chloè The leads suplied are no good and dead ends.Stay away from this company and others like it. Sandiago Internet CA.
I was talked into trying this company for Leads in the insurance industry, Promised all kinds of support and backing related to the leads, well guess what every one of the leads were garbage and missing information. The return time / refund window is a 10 day from period of issue to refund. On the 10th day because I really tried to get a response from the lead…nothing for results was the only response. I tried to call Underground Leads for some explanation but have not gotten any return calls from any of the numbers I have to contact this company. So I went to their site and proceeded to file the refund for the bad leads that have met there 10 day point for the cut off. WOW I could not access the leads on the 10th day of issue they were locked out. But the leads at the 9th day were accessible? So I proceeded to get the refunds on those while I was in the system. They came up as pending review? So I called the company and left yet another call for a return call and some explanation as to the Bad Leads they are providing. Because no one, ever answers there phones….. Also the website has quirks and inconsistencies when logging into the site. When you enter a refund request and go back in and check on the status, it is missing? I will be cancelling the Credit card they have on file to hopefully stop future payments from aver drafting. This company is a scam and they should be prosecuted to the full extent of the law.
3 Updates & Rebuttals
HAP2227
West Columbia,South Carolina,
USA
The people who suffer most
#2General Comment
Mon, May 09, 2016
The people who suffer the most from this garbage company are the ones who's phone numbers are mass distributed without permission. I get at least 5 phone calls a day from people trying to sell me insurance among other things that I've never inquired about! I finally started asking how they got my number and they state that this company is distributing all my information, but of course when I tried to call I was directed to a voicemail system and I'm sure my call will never be returned. That's all right though. I have full intentions of pressing harrassment charges if they give my info. out again.
Ian Hutchinson
San Diego ,California,
Response
#3UPDATE Employee ..inside information
Wed, March 05, 2014
Hello,
My name is Ian and I’m the Director of Sales and Client Services at Underground Elephant. Thank you for expressing your concerns, I’m happy to address the issues you have put forward.
We provide a 10 calendar day return window for our clients which falls in line with industry standard. When a lead is invalid, it is usually obvious for several reasons after the first attempt of contact, thus waiting the full ten days for a response if generally unnecessary. An unresponsive lead is still considered valid and not eligible for return since we cannot guarantee cooperation from prospects.
We have a full staff of client service representatives that are always available to discuss any issues or questions you may have. Feel free to email me so I can identify your account and personally discuss your situation with you. We hope that we can work with you to reach a mutually beneficial outcome.
Best,
Ian Hutchinson
Ride
Las Vegas,Nevada,
Thanks for the Heads Up
#4Consumer Comment
Tue, September 17, 2013
I just got a call from this company fortunately we know how to screen and investigate. I appreciate your comments and have found the majority of these companies are garbage you would get a better response simply opening up the phone book and cold calling. I will be throwing this number away.
