- Report: #1226287
Complaint Review: UPS - Atlanta Georgia
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Author Not Confirmed
Why?
UPS
Atlanta, Georgia, USA
Phone:
770-570-1760
Web:
ups.com/us
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UPS, UPS World Headquarters, UPS Worldwide, Diego Recinos UPS (reaching out to others that have had UPS PROBLEMS) Atlanta Georgia
!! Boycott UPS, it's the only way they will learn !!
I shipped a recently purchased Blackmagic 4K Production Camera worth $3,000 back to the retailer in NY from CA, but changed my mind midway, and had UPS turn the package around to the "Return Address" on the label. This package was also insured adding additional costs.
When I got the update on tracking it showed they were returning to another (wrong) address 2 hours from my home where I warehouse some products I sell rather than the return address on the label (also my UPS invoicing address). This address is evidently somewhere listed on my shipper account, but was NOT the Return Address on the label.
I call in and UPS support say's they don't have access to the label's Return Address in their system only the account address (which is also my home). I said I cannot believe they don't have access to a critical thing like the return address on the label and that a return would not be to the return address on the label! I told them the contents value and that I even insured the package so label should have been critical for insurance purposes.
I ask for a supervisor and waited. I eventually get Diego (Dale) Recinos [Operations Coach, UPS Customer Care] who alleges he's updated the return address to the correct address. Tracking afterwards however still says wrong address.
I call back and Dale assures me in the system it's updated, just not on the tracking. What!
Then then $3000 package is delivered to the wrong address anyway (just as I suspected it would) and signed by someone I don't even know. So you see, Dale was not being truthful.
I call outraged and Dale apolgizes saying UPS was sending a special pickup, then refunding, then overnighting, then following up once package was picked up by the UPS driver (false false false). They did none of these things. No one has shown up after 2 days. I've got calls in and no one returns the call. I am trying again ...
[LATER]
Dale sends me an email, then calls and is now changing his story saying "we" have to call in and "request" a pickup of the package, and everything earlier was a misunderstanding. Whereas before I was told "a special driver was being sent, and that he's on top of it and will monitor all activity to be sure driver picks up the package asap."
There was no misunderstanding. In business it is better to under-promise and over-deliver. When you do the opposite you start a war which is by far the worse choice. The only thing consumers have at their disposal is the ability to broadcast the news to "beware", and collectively right the wrongs of companies that have grown too large to care about their customers by "boycotting" and using the competition until upper management “cleans house” of people that are either under-trained or lack character. I actually would feel better dealing with someone that told me “forget it, don’t care about you ...” than double-talk me with promises, then excuses to cover their false promises.
I have been told my shipping charges will be refunded due to all the problems, but could take a few months. Meanwhile I will get an invoice demanding immediate payment (you see how that works, right?)
... thinking of making my own documentary on the decent of UPS ...
[RESOLUTION]
I had the package shipped to me via FEDEX, for now a more reliable company. I am no longer putting any trust in UPS until they clean house.
