- Report: #810792
Complaint Review: US Bank - Arnold Missouri
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Author Confirmed
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US Bank
3900 Vogel Road Arnold, 63010 Missouri, United States of America
Phone:
636-282-3124
Web:
usbank.com
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US Bank Can't withdraw my money for groceries, bills Arnold, Missouri
About 2 weeks ago, I opened an account at US Bank in Arnold, MO. At that time, the manager and his clerks told me about all the wonderful perks they had. I had no real complaints against the bank I had been using, but felt US Bank was offering a little more. Yesterday, I deposited my paycheck in the morning, and was told at that time that $200 would be available that day and the balance would be available today. I phoned the Arnold branch and was assured that was correct.
This afternoon, I went to the grocery store where the bank is located and went to the ATM to make a withdrawal. The transaction was denied twice, so I asked the clerk to look into it. I found my deposit slip and showed it to her, told her where I deposited the check and what time. She informed me that I couldn't get my money for 5 days. I explained that I had deposited all the money I had, and that we needed to buy groceries, pay a bill and get gas to go back and forth to work. She informed me again that I couldn't have my money... that the check I deposited was not a US Bank check. Now, my company has been in business for over 140 years and is financially sound. The girl further informed me that the next check would also be held for 5 days. I told her they had not informed me of that when I opened the account. She spoke with Brandon Addis, who wouldn't even speak to me. He sent the girl back out with the comment that it was on a piece of paper in the file they gave me. I phoned the customer service department (1800-872-2657) and explained I needed my money to buy some groceries, and they refused to assist me. They said that if I closed my account, they would penalize me. I informed them that they would need to speak with my attorney.
This afternoon, I went to the grocery store where the bank is located and went to the ATM to make a withdrawal. The transaction was denied twice, so I asked the clerk to look into it. I found my deposit slip and showed it to her, told her where I deposited the check and what time. She informed me that I couldn't get my money for 5 days. I explained that I had deposited all the money I had, and that we needed to buy groceries, pay a bill and get gas to go back and forth to work. She informed me again that I couldn't have my money... that the check I deposited was not a US Bank check. Now, my company has been in business for over 140 years and is financially sound. The girl further informed me that the next check would also be held for 5 days. I told her they had not informed me of that when I opened the account. She spoke with Brandon Addis, who wouldn't even speak to me. He sent the girl back out with the comment that it was on a piece of paper in the file they gave me. I phoned the customer service department (1800-872-2657) and explained I needed my money to buy some groceries, and they refused to assist me. They said that if I closed my account, they would penalize me. I informed them that they would need to speak with my attorney.
3 Updates & Rebuttals
I am the law
Chicago,Illinois,
USA
You didn't read the contract, did you?
#2Consumer Comment
Fri, December 30, 2011
What you're describing is called Regulation CC. It's not a bank policy, it's a law.
When you opened the account, you signed a legal document saying that you have read, understand, and agree to all terms of the contract including funds availability. In other words, the bank told you their funds availability policies, you ignored them, and now you want to complain about it.
For over a decade, banks have been sending new account information to the government for the first 30 days the account is opened, thus the lag. So, if you want to blame someone for new account hold ups, try blaming the right party.
Report Attachments
Karl
Highlands Ranch,Colorado,
USA
Dlane,
#3Consumer Comment
Wed, December 21, 2011
Close your account after you get your money and open an account with a Credit Union or a locally owned and operated bank in your town. Stay away from ALL of the publicly held banks in America.
The publicly held banks are in deep financial trouble due to the 'mortgage mess', and they are going to do all they can to charge 'fees' and prevent their customers from getting their own money in a timely fashion. Banks can hold a deposit for up to five days. They will do this in order to charge 'overdrafts'. Since the banks are not lending money as they used to, they are going to target customers like yourself and millions more.
Happy Holidays!
***NATIONWIDE ALERT FOR ALL BANK EMPLOYEES: Feel free to type in 411913 at this site and read Ripoff Report #411913 about the 'secret life insurance policies' that many of the banks have taken out on their current and former employees.
Ashley
springfield,Missouri,
U.S.A.
Paperwork
#4Consumer Comment
Mon, December 19, 2011
You need to look through the paperwork and see what it actually says. That's what will hold up in court, it doesn't matter what they verbally promised you it only matters what is in writing that you signed for when you opened your account.
