- Report: #843000
Complaint Review: US Direct Express - Internet Internet
Reported By:
GIVEMYMONEYBACK -
Fort Myers, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
US Direct Express
Internet, Internet, United States of America
Phone:
888-741-1115
Web:
www.usdirectexpress.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
US Direct Express Comerica Bank US DIRECT EXPRESS ATM RIPOFF!!! Internet, Internet
I'm so glad I found this site!
On Feb 3, 2012 I withdrew $500 from a Wells Fargo ATM using my Direct Express card...the bank charges a $3.00 fee, so the total was $503.00.
Feb 8, 2012 I checked my account and saw that the $503 was deducted twice!
The transactions were at 5:34pm and 2 milliseconds...and 5:34pm and 6 milliseconds...only 4 milliseconds apart, which is not humanly possible! Since the bank charges a $3.00 fee for each "separate" transaction, I would have had to complete the first transaction, re-insert my card, enter the PIN, select the amount, retrieve my cash, my card and my receipt...all within 4 milliseconds!
I immediately contacted Direct Express, and had the same difficulty as everyone else getting through to an actual person, and in hindsight, a computer program could have done her job more thoroughly, professionally and politely. I was treated as though I were trying to scam them, and it basically took 45 minutes of questioning for her to finally give me a claim number, tell me that paperwork would be mailed out for me to sign and return, and that the process could take up to 45 days.
The following day I went to the Wells Fargo where I used the ATM and the branch manager did some checking and verified that only one transaction occurred. Then she called Direct Express to try to help expedite the process and was told there was nothing that could be done.
It took about 8 days to receive the paperwork, which I filled out and returned the next day, and now 7 days later they claim they still don't have it.
So today I tried to call Comerica Bank to speak with a supervisor and file a complaint about Direct Express, and after being politely placed on hold, guess where I was transferred???...you got it...right back to Direct Express, and NOT to a supervisor.
Well, that call didn't go so well...the CSR told me that they were waiting for Wells Fargo to refund my money.....and when I told her that Wells Fargo had already conducted an investigation and that only one transaction occurred, she rudely told me that Wells Fargo didn't investigate "good enough"....really?...LOL!
So I called the branch manager at Wells Fargo and she made some calls and verified again that only one transaction occurred, so I said maybe I have to wait for them (Direct Express) to receive the paperwork, and she told me something interesting.......IT IS A FEDERAL BANKING LAW THAT AS SOON AS A DISPUTE IS FILED, EVEN IF ONLY BY PHONE....THAT DISPUTE MUST IMMEDIATELY BE INVESTIGATED.......she also stated that their investigations department had not received any notification of my dispute...she then advised me that since Comerica is located in Texas I should file a complaint with the State of Texas Banking Commission, and I advise all of you to do the same...maybe someone will take notice and finally do something about this company and their fraudulent banking practices.
And, SHAME ON THE US GOVERNMENT & THE SOCIAL SECURITY ADMINISTRATION FOR ALLOWING THIS TO HAPPEN TO SO MANY PEOPLE WHO BARELY HAVE ENOUGH AS IT IS! (You know they've had complaints and nothing is being done about it!)
EMAIL YOUR DIRECT EXPRESS COMPLAINTS TO: [email protected]
On Feb 3, 2012 I withdrew $500 from a Wells Fargo ATM using my Direct Express card...the bank charges a $3.00 fee, so the total was $503.00.
Feb 8, 2012 I checked my account and saw that the $503 was deducted twice!
The transactions were at 5:34pm and 2 milliseconds...and 5:34pm and 6 milliseconds...only 4 milliseconds apart, which is not humanly possible! Since the bank charges a $3.00 fee for each "separate" transaction, I would have had to complete the first transaction, re-insert my card, enter the PIN, select the amount, retrieve my cash, my card and my receipt...all within 4 milliseconds!
I immediately contacted Direct Express, and had the same difficulty as everyone else getting through to an actual person, and in hindsight, a computer program could have done her job more thoroughly, professionally and politely. I was treated as though I were trying to scam them, and it basically took 45 minutes of questioning for her to finally give me a claim number, tell me that paperwork would be mailed out for me to sign and return, and that the process could take up to 45 days.
The following day I went to the Wells Fargo where I used the ATM and the branch manager did some checking and verified that only one transaction occurred. Then she called Direct Express to try to help expedite the process and was told there was nothing that could be done.
It took about 8 days to receive the paperwork, which I filled out and returned the next day, and now 7 days later they claim they still don't have it.
So today I tried to call Comerica Bank to speak with a supervisor and file a complaint about Direct Express, and after being politely placed on hold, guess where I was transferred???...you got it...right back to Direct Express, and NOT to a supervisor.
Well, that call didn't go so well...the CSR told me that they were waiting for Wells Fargo to refund my money.....and when I told her that Wells Fargo had already conducted an investigation and that only one transaction occurred, she rudely told me that Wells Fargo didn't investigate "good enough"....really?...LOL!
So I called the branch manager at Wells Fargo and she made some calls and verified again that only one transaction occurred, so I said maybe I have to wait for them (Direct Express) to receive the paperwork, and she told me something interesting.......IT IS A FEDERAL BANKING LAW THAT AS SOON AS A DISPUTE IS FILED, EVEN IF ONLY BY PHONE....THAT DISPUTE MUST IMMEDIATELY BE INVESTIGATED.......she also stated that their investigations department had not received any notification of my dispute...she then advised me that since Comerica is located in Texas I should file a complaint with the State of Texas Banking Commission, and I advise all of you to do the same...maybe someone will take notice and finally do something about this company and their fraudulent banking practices.
And, SHAME ON THE US GOVERNMENT & THE SOCIAL SECURITY ADMINISTRATION FOR ALLOWING THIS TO HAPPEN TO SO MANY PEOPLE WHO BARELY HAVE ENOUGH AS IT IS! (You know they've had complaints and nothing is being done about it!)
EMAIL YOUR DIRECT EXPRESS COMPLAINTS TO: [email protected]
3 Updates & Rebuttals
Lauravan
Silver Spring,Maryland,
United States of America
Thanks Dude!
#2Consumer Comment
Tue, August 28, 2012
The email address to the Texas State Banking Commission was extremely helpful for me. I have emailed them with supporting documentation. Direct Express is a barely functioning organization that's probably connected to someone on Capital Hill that's being bribed by the board of Commerica Bank for the opportunity to handle the $billion each month. \
That's why we get minimum wage services from these no account morons with bad attitudes.
I"ve contacted my Senator from Maryland and reported Commerica Bank to the F.T.C.
ENOUGH IS ENOUGH!
anonymous
Indiana,USA
on this US Direct Express Card
#3Consumer Comment
Fri, June 08, 2012
Yes i have one of those and i don't believe what this person is stating on this if you go to any of the atm's located any where of course it will have fee's from a $1.00 to $3.00 i have been charged this much so at least they don't pull crap like the last company i have steal your money o and i am going to get these people but my comment is on this company i love my Direct Express Card never had any problem's with them at least i can feel safe about my Federal Benefit's to go on it.
Michele Bell
Eastchester,United States of America
CONTACT SSA
#4Consumer Suggestion
Mon, April 02, 2012
Marshall Kofler
Financial Management Service
U.S. Department of the Treasury
(202) 874-0966
FILE YOUR COMPLAINT FILE A CLASS ACTION
