- Report: #139211
Complaint Review: Vanderbilt Mortgage - Maryville Tennessee
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Vanderbilt Mortgage
vmf.com Maryville, Tennessee, U.S.A.
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Vanderbilt Mortgage Unethical practices, conflicting information Maryville Tennessee
We purchased our Clayton home in September, 2000. Our contract was for biweekly payments directly debited from our bank account. I even changed banks and Vanderbilt responded timely. Where our problems arose was just a couple of months ago. After 4 1/2 years of a perfect payment record, we switched from direct debit to payment book.
We missed our March, 2005 payment because we were helping our step-daughter and her 1-year-old baby get an apartment. I spoke with Vickie at Vanderbilt on March 25 and explained the situation. I said we would not be able to make the March payment and probably not April, but that we would be able to make May and wanted to work out a plan to catch up March and April. Her response was "no deferments, no extensions." If we went 30 days past the due date, they would repossess. Not foreclose, which would take 3 months, but repossess. I suddenly realized I was living in a car!
We began researching the internet and read countless horror stories of mobile home repossessions. Knowing we would be unable to meet Vanderbilt's requirements, we started arranging to store most of our possessions and move out.
On Friday, April 8, as we were going to sign the lease on our apartment, I received another call from Vanderbilt. Now they want to extend our March and April payments because we are such excellent customers! If Vickie had worked with us to start with, this could have been avoided. As it is, we have moved and are now trying to arrange transfer of the home to Vanderbilt.
They continue to call me, even after I sent an email stating I prefer to have a written record of any future communication.
My advice: If you are dealing with ANY consumer loan of any kind, do not communicate by phone! Make sure everything is in writing!
Diane
Dallas, Texas
U.S.A.
We missed our March, 2005 payment because we were helping our step-daughter and her 1-year-old baby get an apartment. I spoke with Vickie at Vanderbilt on March 25 and explained the situation. I said we would not be able to make the March payment and probably not April, but that we would be able to make May and wanted to work out a plan to catch up March and April. Her response was "no deferments, no extensions." If we went 30 days past the due date, they would repossess. Not foreclose, which would take 3 months, but repossess. I suddenly realized I was living in a car!
We began researching the internet and read countless horror stories of mobile home repossessions. Knowing we would be unable to meet Vanderbilt's requirements, we started arranging to store most of our possessions and move out.
On Friday, April 8, as we were going to sign the lease on our apartment, I received another call from Vanderbilt. Now they want to extend our March and April payments because we are such excellent customers! If Vickie had worked with us to start with, this could have been avoided. As it is, we have moved and are now trying to arrange transfer of the home to Vanderbilt.
They continue to call me, even after I sent an email stating I prefer to have a written record of any future communication.
My advice: If you are dealing with ANY consumer loan of any kind, do not communicate by phone! Make sure everything is in writing!
Diane
Dallas, Texas
U.S.A.
2 Updates & Rebuttals
Jarod
Macomb,Michigan,
U.S.A.
Vanderbilt does this
#2Consumer Suggestion
Tue, April 26, 2005
I also had this happen with Vanderbilt, only my problem was that my manufactured home was literally falling apart and my mortgage payment was going into just trying to make it habitable. They were hard asses til I told them they could go ahead and take the house because I was through, then suddenly they offered extensions and all kinds of help. We voluntarily signed it over to them and are now awaiting the home to be sold (yeah right!) so we can learn the difference we'll have to pay. I dealt with Vickie a few times, not my favorite person over there, or Michelle Mason!
James
New York,New York,
U.S.A.
Here's some different advice. Pay your obligations!
#3Consumer Comment
Mon, April 18, 2005
"If you are dealing with ANY consumer loan of any kind, do not communicate by phone!" Better still, keep you payments current and there will likely be no need to communicate at all. Did you seriously think that you get to skip payments because you want to spend your money elsewhere? Guess that means they are screwed in November and December as well, cause you gotta buy those Christmas presents as well, right? I'm sorry, but I cannot believe a reasonable person would expect to be able to call their lending institution and tell them that they are going miss the next couple of payments - and expect them to take no action. That sound you hear is your credibility leaving the building, not to mention your credit rating.
