- Report: #1464381
Complaint Review: VEDAS MED SPA IN THE WOODLANDS TX - TARA WALKER ; CHAITALI NANGRANI M.D. - THE WOODLANDS TEXAS
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Author Confirmed
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VEDAS MED SPA IN THE WOODLANDS TX - TARA WALKER ; CHAITALI NANGRANI M.D.
8000 McBeth Way, Suite 190 THE WOODLANDS, 77832 TEXAS, United States
Phone:
281.298.5476
Web:
WWW.vedasmedspa.com/
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VEDAS MED SPA IN THE WOODLANDS, TX - TARA WALKER ; CHAITALI NANGRANI, M.D. TARA WALKER CHAITALI NANGRANI, M.D. NO SERVICES PROVIDED - NO REFUND THE WOODLANDS TEXAS
We met with Ms. T. Walker & Dr. Nangrani in order to talk about what I was looking for on this procedure: Rolls in Bra Area (front & back) Upper & Lower Abs, Upper Arms, Outer Tights and Inner Tights. We were handled a Quote for $10,000+ mentioning the areas along with a diagram and an offer for HCG treatment & post procedure garment included. On this quote was referred under "Policies to Initial": "Pay in full to schedule procedure"; "Deposits and other payments are non-refundable and non-transferable"=immediately followed by "Touch ups are not determined until 4 month recovery period. Patient must maintain current weight to qualify". "The touch up procedure are at the discretion of the provider for the procedure". Leading the Customer to understand that Deposits and other payments non-refundable and non-transferable are considered AFTER the procedure. Three days later, during a visit, Ms. Walker DISCLOSED that I had to provide my own pain medicine -which my understanding was already included under quoted AMOUNT) and after mentioning during that meeting that I'd be happy to never see again my rolls in the front of my Bra Area, Ms. Walker disclosed to us that those "rolls were not included" in my investment; which left us very concerned and worried about what other issues are not being DISCLOSED properly in writing and signed by both parties. Two days later, Ms. Walker called me in to "clarify". During this final meeting, Ms. Walker & Dr. Nangrani verbally DISCLOSED that 1) Rolls in front & side "Bra Area" were considered -by them- as "Axillas Areas" and I should pay an EXTRA $1000+ to have them taken care of. 2) Ms. Walker & Dr. Nangrani call "FRONT" Flank Area only one part of the Total Flank Area; the back area they refer as "Lower Back Area" -NOT disclosed on their written Quote provided-3) Dr. Nangrani expressed that I should be "happy" with original Quote since she's "offering an under price service below market value. 4) Dr. Nangrani also disclosed that the areas to be treated was "not larger than the size of her palm" (never disclosed PRIOR to payment)
Those statements were very disturbing, not clear on exactly what I was getting for my $10,000+.- investment and immediately I requested a NEW quote on everything with a price Dr. Nangrani "felt" wasn't being underpaid (and me not getting a service deserved based on a lot of money for me but as a "favor") They both REFUSED to submit another Quote for my consideration. I left the meeting very disappointed since I was looking forward to this procedure. Finally, after talking with my husband about their failed FULL disclosure; lack of ethics and professionalism and not being confident that I would've received a service rightfully equal to an investment of $10,000+.- we decided to cancel -via email- on Oct 6th (Vedas acknowledged this by response on Oct 7th) providing NOTICE; 10+ days prior to this procedure. Ms. Walker responded on Oct 7th -via email- that her company will not issue us a Refund and instead intended to force a ridiculous $10,000+ "in store-credit"-This was NEVER disclosed to us prior to full payment-. On Oct 8th, Ms. Walker again contacted us via email to refuse our Refund BEFORE procedure based on their "Policies"-which were never properly disclosed in writing nor signed PRIOR to full payment and "offered" instead (another made up along the way so-called Policies) that IF I don't go with this procedure her office would "deduct 20%" off my $10,000+ under "Cancellation Fees" -again, NEVER fully disclosed prior to full payment.
DO NOT DO BUSINESS WITH VEDAS SPA IN THE WOODLANDS, TX. Stay far, far away unless you want give up your money for NO SERVICE.
2 Updates & Rebuttals
Real Texan
Spring,Texas,
United States
I've been looking forward to your Response, Much Appreciated!! Very clever how you twist the truth!!
#2Author of original report
Sun, November 04, 2018
My, Oh my, so this is the story you and Dr. Nangrani are telling yourselves? Thank you so much for sharing, now I know exactly what to do. Rest assured the truth of everything that transpired in your office, including my recordings, will be known. I have no need to hide anything nor make threats! I've done nothing wrong.
Toodle-oo
Tara
The Woodlands,Texas,
United States
Rebuttal
#3REBUTTAL Individual responds
Tue, October 30, 2018
This patient was counseled on three separate appointments about the procedure she had inquired about, she was evaluated, and extensive discussions were had regarding the procedure, the areas to be focused on, and the policies and procedures of the Clinic, including the policy requiring payment up front and that the payment was nonrefundable. This is standard in the industry and is done because countless hours of physician time is expended with the patient, a surgical suite is reserved, anesthesia is scheduled, garments are purchased, and laser equipment and nurse time is reserved. These are all expenses incurred by the physician at the time the surgery is scheduled. As a result, the Clinic expends considerable time ensuring that the patient actually intends on going forward with the procedure and understands the policies set forth in the documents the patient executes.
It was no different for this patient. In fact, this patient expressed her desire to move forward with the surgery on more than one occasion and it wasn’t until she requested that additional target areas be addressed, learned that this would result in additional cost, that she chose to cancel the surgery. She was advised of the policy she had previously reviewed and executed.
She became hostile and tried to stop payment through her credit card. Her credit card company, however, after investigation, found for the physician and reimbursed the physician the full cost. The physician, however, in an act of good faith, funded the patient more than 2/3s of the monies paid and offered to refund the remainder upon receipt of a simply signed release.
This was necessitated by the threats of the patient and the actual postings by this patient of negative reviews not only in her name but in alias she came up with to post the number of negative reviews. The allegations contained in the reviews are incorrect and amount to downright fabrications.
At no time did she request a new quote and at no time was that new quote refused. This is entirely untrue. There was full disclosure over the course of three lengthy appointments and at all times all health care providers treated the patient respectfully and professionally. To suggest she was not aware of the policy regarding refunds is preposterous as we have all of the documents she signed in the office and she was provided with copies of same at the time they were signed.
This patient has now, unfortunately, put us in a position where we have to respond to these factitious reviews. We are sorry she chose to cancel the procedure and offered to refund her all of her money. She simply refused to sign a simple release and has proceed to disparage our practice. We must defend ourselves as we provide good care to our patients, are attentive and conduct ourselves respectfully and professionally.
We ask that people disregard this review as it is entirely fabricated. She has gone even further and posted reviews under aliases – under names of people that have never been patients of our clinic.
