- Report: #207047
Complaint Review: Venus Swimwear - Jacksonville Florida
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Venus Swimwear
1711 Marco Beach Dr Jacksonville, 32224 Florida, U.S.A.
Phone:
888-782-2224
Web:
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Venus Swimwear ripoff Jacksonville Florida
I ordered a bikini from Venus swimwear, and when I received it, the bottoms were too little, so I shipped it back, and reordered the moderate bottoms! Two weeks later, I get a call from a lady stating that they are out of that style and could no longer get it in that style, would I like to order something else?
I told her no, and she said that she would credit my account back. Well, when I got the bill the following month, it was $20 less than what they had billed me for! So, I e-mailed Venus to let them know I was not happy about it, and they responded with "It is in the return policy that if you use our label, we will deduct from the account!
It cost $20 to ship back 2 pieces of material for a bikini? I told them just to take me off their mailing list, and that I would never do business with them again! They told me that they had removed my name, and I was floored that they would not have tried to meet me in the middle, as I am a very good and loyal customer! But, if that is the way they do business, I don't want to keep getting ripped off like that!
It was'nt like I was sending it back because I changed my mind, they were out of it, so they charged me a restocking fee, which I think is BULL! Anymore, I am afraid to do business with anyone online, because so many people get ripped off, and I work too hard for my money!
Next time any of you decide to ship something back, NEVER use their label, always take it to the post office!
Darlene
round rock, Texas
U.S.A.
I told her no, and she said that she would credit my account back. Well, when I got the bill the following month, it was $20 less than what they had billed me for! So, I e-mailed Venus to let them know I was not happy about it, and they responded with "It is in the return policy that if you use our label, we will deduct from the account!
It cost $20 to ship back 2 pieces of material for a bikini? I told them just to take me off their mailing list, and that I would never do business with them again! They told me that they had removed my name, and I was floored that they would not have tried to meet me in the middle, as I am a very good and loyal customer! But, if that is the way they do business, I don't want to keep getting ripped off like that!
It was'nt like I was sending it back because I changed my mind, they were out of it, so they charged me a restocking fee, which I think is BULL! Anymore, I am afraid to do business with anyone online, because so many people get ripped off, and I work too hard for my money!
Next time any of you decide to ship something back, NEVER use their label, always take it to the post office!
Darlene
round rock, Texas
U.S.A.
1 Updates & Rebuttals
bettina
sarasota,Florida,
United States
SET UP between VENUS and VENUS credit card
#2Consumer Comment
Sun, July 08, 2018
SCAM SCAM, I know. I ordered for the first time from Venus and applied also for the card. The purchase was put on the new
card. I received 5 items, one was wrong. I called immediately and VENUS send out the replacement item within 2 days.
I tried the items on, I did not like the quality for the price and decided to send ALL ITEMS back on a one time return label.
Venus then credited my card back only with a fractional amount. I called again and again to get my full refund which I finally
was able to get a 1 1/2 month later. Only that it left a balance on the newly applied for credit card.
While the card finally was paid off with the total amount of my credit for my return, I am being charged with late fees and interests
each month thereafter. It is a set up between Venus and Venus Credit card. I never heard of a credit card that only gives a few
days to have a change to either get a credit back for a return or pay it off in full.
