- Report: #545148
Complaint Review: Verizon - Verizon Wireless - Internet
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Author Confirmed
Why?
Verizon - Verizon Wireless
Internet, United States of America
Phone:
Web:
www.vzw.com
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Verizon - Verizon Wireless Data Package Rip off! Internet
I currently have 5 lines of service through Verizon. Two of my lines use PDA phones because of our business requires the use of PDA functions. Both lines are eligible for phone upgrade but we can not upgrade both phones without paying $29.99 per month for each phone. This is because Verizon is forcing all PDA phone users to also subcribe to their data package for $29.99.
We have never had the need to use either PDA for internet access. We have these phones for the last 4 years without any data package. For one, the screen on the PDA's are too small which makes it difficult for internet browsing. Secondly, Verizon is monopolizing the market by forcing customers to use their internet service (by requiring purchase of the data package with all PDA phones) instead of using the available "FREE WI-FI" which can be accessed almost everywhere. Almost all the Pocket PC PDA phones are Wi-FI capable. This means that it is capable of utilizing the free Wi-Fi services. Customers who want to browse Internet on their phones should be able to choose whether they want to use Verizon services and pay for the data package or use the available free Wi-Fi. Furthermore, Verizon is practicing false advertisement. They have failed to disclose proper price plan for PDA phones. A plan advertised for $39.99 a month really is a $69.98 a month because of the required data package. Also, the free unlimited picture messaging is not being freely delivered to all PDA phone users without paying additional per MB charges (unless they subcribe to the data package). This was not stated in their advertisement and no monetary credit will be issued due to the customer's inability to use the advertised free unlimited picture messaging.
I want to be able to update my phone as Verizon has promised us without having to pay for the additional $60 a month for both phones. The only other option would be to cancel all of our Verizon accounts without paying any early termination fee so we can move our service to another cell phone provider.
