- Report: #283046
Complaint Review: Verizon Wireless Cellular Company - Atlanta Georgia
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Verizon Wireless Cellular Company
www.verizonwireless.com Atlanta, Georgia, U.S.A.
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Verizon WirelessVerizon Wireless Cellular Company Fraudilant billing charges Atlanta Georgia
Verizon wieless was billing me for calls that was made to a city outside the US, when in fact my plan did not even allow international calling. I'd called them several times, notifying them about these unknown calls that they had been charged me for. They seemed to have refused any of my explanation from my part regarding this. Upon several accounts of me trying to get a hold of the company manager, they kept promising me that they would get a manager to return my calls, but never did. They terminated my service, but yet I still kept recieving bills from them. The most recent bill totaled up to $4000. I don't understand this at all. I don't think that they even took the time to investigate my case. Their staff in the billing department is so unprofesional.
Erick
Vero Beach, Florida
U.S.A.
Erick
Vero Beach, Florida
U.S.A.
1 Updates & Rebuttals
Friendly Help
Morrow,Georgia,
U.S.A.
Avoiding the headache!
#2UPDATE EX-employee responds
Mon, November 19, 2007
I have worked for Verizon Wireless for over 8 years and I have seen this before. I am no longer with the company for personal reasons and I started my own business. I used to work for the presidents office handling cases such as yours.. Executive Customer Relations. I had the authority to over-ride any supervisor, manager, and in some cases the directors (but not often). The type of charges/ calls on your account "can" be traced from the origin to the "actual" billing company. Verizon Wireless is the "passthrough". I would suggets to review every single call for the dates in question and call the land line company that placed the call. Verizon Wireless can assist with getting the land line companies numbers...I did it!. Now in a rare case you may have a cloned number...this is very-very rare and harder to do with the tech used today. I hate to suggest that the calls may be valid but it is possible. I have personally researched calls of this nature and the truth behind it is that the land line companies hide the truth from you in thier lack of disclosure on who actually bills and places the calls for you. Keep in mind Verizon Wireless is "not" a land line carrier. The presidents office in Alpharetta, Ga. can assist. If you have no resolution or explanation on this it is because you got someone who did not want to ask the hard questions and do the leg work to provide a paying customer with the answer to his question.....what the hell happened??? There is an answer.
