- Report: #1403226
Complaint Review: VIDANTA - PLAYA DEL CARMEN
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Author Not Confirmed
Why?
VIDANTA
CARRETERA FEDERAL CANCUN PLAYA DEL CARMEN, Mexico
Phone:
52 800 292 9426
Web:
WWW.VIDANTA.COM
Categories:
Business Rating:
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VIDANTA VIDAMAYAN PALACE WE PURCHASED A TIMESHARE AND THEN DECIDED TO SELL IT BECAUSE MX HAS BECOME SO DANGEROUS. WE FOUND A BUYER. FIRST THEY WOULDN'T LET US SELL IT BECAUSE THEY SAID OUR PUCHASER WAS NOT A REPUTABLE COMPANY. WE HAD SOLD A TIMESHARE WITH THEM PREVIOUSLY AND DEBUNKED THAT COUNTER. NOW THEY SAY WE CANNOT SELL IT. WE CAN ONLY GIVE IT TO AN HEIR OR RELATIVE. PLAYA DEL CARMEN MEXICO
We have been owners of Mayan Palace since 1996. We upgraded to the Grand Luxe 2 years ago. We have used it once. We found a purchaser for this time share through a copany that deals with timeshare sales. We had used them once before when we sold a Marriott time share in Aruba and all went well.
First, Mayan, now Vida or Vidanta, (it's confusing) would not send the purchasers ANY paperwork. Then, when we got involved with Vidanta ourselves, they said they wouldn't deal with an outside vendor. Later they said we weren't dealing with a reputable company. As I said we had dealt with them before. We had them send us the paperwork which we were to forward to the agent selling the property. It took weeks and many phone calls to get that paperwork.
Once we got that, they are now saying that we cannot sell the timeshare to a second party unless they are an heir or a relative. That leaves us nowhere. We have a copy of the contract but cannot find that clause anywhere. At this point all we can do is give the thing away. At this time we have $38,000 plus invested in this 99 year timeshare that we can do nothing with because it is Mexico.
1 Updates & Rebuttals
Paul
North Las Vegas,United States
Are You The Owner
#2Consumer Comment
Thu, February 18, 2021
Do you own your Grand Luxxe membership, or are you still making payments? If you are still making payments, Vida Vacations may require you to pay the contract in-full before transferring ownership. Vida Vacations does have a hefty transfer fee, which must be paid by you. As members, we cannot demand Vida Vacations to transfer our membership, if there is a balance due and if we are attempting to have a new owner take-over our payments.
