- Report: #1310233
Complaint Review: Vinesse Wine Club - Westlake Village California
Reported By:
Peachdirect -
Los Angeles, California, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Vinesse Wine Club
**** **** ******** **** **** *** *** Westlake Village, 91362 California, USA
Phone:
800-823-5527
Web:
www.vinesse.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Vinesse Wine Club American Airlines Vinesse Wine Club Easy to sign up, difficult and expensive to cancel. Overpriced bad wine. Westlake Village California
Vinesse wine club is a total ripoff. Overpriced wine sucks. Three buck Chuck’s from Trader Joes is better than theirs.
You cannot cancel an order even if it hasn't shipped yet. Even if you cancel and they haven't shipped their last set of crappy wines, you have to receive the wine, send it back, pay for shipping, pay for restocking and then they will let you out of your membership.
It is easy to sign up and become a member but **** to terminate membership. Customer service might as well be a robot because they repeat the same stupid answers over and over. Nobody there can think, make decisions or escalate an issue.
They thrive on suckers joining the membership and not paying attention to the cost or quality of wine.
If companies were smart, they would make it as easy to terminate a membership as it is to join. Why? Because it reduces the risk in joining back up if the member starts to miss the product later on. But, if they are **** to cancel then you can guarantee that people won't come back. Not only that, if you make it **** to cancel then you leave a bad taste in customer's mouths and they will talk badly about your product until they feel vindicated.
