Danny
Azle,#2REBUTTAL Owner of company
Mon, April 19, 2004
I built this man 5 different machines for this so called high volume buis. The problems were not hardware related. It was due to his inability to use the software he requested.. I made several "emergency" service calls but I came to learn he wanted an ondemand tech to come fix his software problems.. He runns a very small shipping company (which probably barely nets 3000 in a month) After repeatedly replacing these machines every time he crashed them I came to find out that his previous victem (Dotcom computers) had the same trouble with him.. As a solution I offered to give him his original machines back (which were never touched so they were in same condition as when I recieved them) He just couldn't live with that.. I put in over 50 hours in service calls alone so I don't see a refund to be in order. He was always happy with job when I departed workplace wasn't until next crash that he would complain about something. His own wife which is his buis. partner even said he was hot headed and the problems were due to his own (fixin's). Some people just cn't be pleased and this man is one of them.. I wish him the best of luck in the future..