- Report: #131830
Complaint Review: Viscom Shopnbc - Chaska Minnesota
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Viscom Shopnbc
4064 Peavey Road Chaska, 55318 Minnesota, U.S.A.
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Viscom, Shopnbc ripoff repair make faulty advertisement did not send all items advertised Chaska Minnesota
i ordered this computer from shopnbc, when it got here, none of the items offered were included, it worked stating that there were things missing, they would not send in home repair, it was offered, told me I had to open computer and repair it myself with there technology people, when i opened it, the parts were laying inside not connected at all. was given the run around about returning it and contacted betterbusiness bureau who then had them to contact me, they said since i had had it for 30 dyas then they could only repair it.
thold me that it was a 5-7 day repair time and it has been three weeks, now they call e and tell me that the case is cracked and that i had to pay for that myself, and it is not covered with the warranty. the mother board was gone which is one of the many reasons it did not work properly. the printer that came with it had previous fax history in it, which it was suppose dto be new. the getleman on the phone told me that they do not gaurantee new products, sometimes new customers return them they repair them and sell them again. i have only had the computer since november 12, 2004 and have been calling them every since, and they hace yet to assist me correctly. now they are sending me back a tower that has a crack in it and that is not how i sent it to them. they said is was because of the wrappig, it was wrapped in bubble wrap completely and sent through ups. so why is the tower cracked. and why wont they replace it offered dvd which i never received, mp3 player which i never received, and tv tuner which they state is not included with this model, these were the only reasons that i purchased this computer. none of them have been corrected to this date. this is the worst purchase i have ever made, and i feel totally stupid and used. the customer service people are totally nasty and rude and not helpful at all. the keyboard does not work and they told me that the keyboard is not under warranty and i have to replace that myself.
Paula
Benton Harbor, Michigan
U.S.A.
thold me that it was a 5-7 day repair time and it has been three weeks, now they call e and tell me that the case is cracked and that i had to pay for that myself, and it is not covered with the warranty. the mother board was gone which is one of the many reasons it did not work properly. the printer that came with it had previous fax history in it, which it was suppose dto be new. the getleman on the phone told me that they do not gaurantee new products, sometimes new customers return them they repair them and sell them again. i have only had the computer since november 12, 2004 and have been calling them every since, and they hace yet to assist me correctly. now they are sending me back a tower that has a crack in it and that is not how i sent it to them. they said is was because of the wrappig, it was wrapped in bubble wrap completely and sent through ups. so why is the tower cracked. and why wont they replace it offered dvd which i never received, mp3 player which i never received, and tv tuner which they state is not included with this model, these were the only reasons that i purchased this computer. none of them have been corrected to this date. this is the worst purchase i have ever made, and i feel totally stupid and used. the customer service people are totally nasty and rude and not helpful at all. the keyboard does not work and they told me that the keyboard is not under warranty and i have to replace that myself.
Paula
Benton Harbor, Michigan
U.S.A.
2 Updates & Rebuttals
John
Nanticoke,Pennsylvania,
U.S.A.
Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the
#2Consumer Suggestion
Thu, February 24, 2005
ShopNBC / Viscom Technologies Group (Minnesota) =================================== State Attorney In Minnesota: Phone Number: 1-800-657-3787 Phone Number: (651) 296-3353 [email protected] http://www.ag.state.mn.us Better Business Bureau in Minnesota/North Dakota: [email protected] http://www.mnd.bbb.org Federal Trade Commission: http://www.ftc.gov/opa/2003/04/valuevision.htm http://www.ftc.gov/opa/2001/07/valuevision.htm http://www.ftc.gov/opa/2001/08/fyi0145.htm http://www.ftc.gov Internet Fraud Complaint Center / Consumer complaint websites http://www.ifccfbi.gov/index.asp http://www.consumeraffairs.com http://www.complaints.com Viscom Technology Group (A.K.A. Promise Technology) 4064 Peavey Road Chaska Minnesota 55318-2396 U.S. 11027 Bell Oakes Estate Road Eden Prarie, Minnesota 55347 U.S. http://www.viscom-usa.com http://www.v2premier.com [email protected] Mr. & Mrs. Jim & Sandra Peterson, Owners Phone Number: (952) 368-2429 (952)612-275-8436 Phone Number: 1-877-822-4562 1-800-877-7933. Fax Number: (952) 368-2443 (952)368-2450 [email protected] ShopNBC/Value Vision 6740 Shady Oak Rd Eden Prarie, Minnesota 55347 U.S. http://www.shopnbc.com http://www.vvtv.com Mr. Mitch Cook, Director, Customer Operations [email protected] Ms. Kathy Smith - Director, Customer Service [email protected] Mr. Howard Fox - Senior VP Operations/Cust Serv [email protected] Mike Davidson -Sales Host [email protected] [email protected] Kerry McNally- Sales Host [email protected] Shawn Wilsie- Sales Host [email protected] Brian Kessler - Sales Host [email protected] Customer Service [email protected] Phone Number: (952) 943-6253 Phone Number: 1-800-884-2212 1-800-474-6762 Fax Number: (952) 943-6244 Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California) ===================================== Note: The V2Premier is not manufactured by Viscom Technology Group. http://www.ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?) Elitegroup Computer Systems, Inc. U.S. Headquarter 45401 Research Avenue Fremont, CA 94539 U.S. Phone Number: (510) 226-7333 Fax Number: (510) 226-7350 [email protected] http://www.ecsusa.com State Attorney in California: Phone Number: 1-800-952-5225 Phone Number : (916)322-3360 http://caag.state.ca.us http://ag.ca.gov/consumers/mailform.htm Better Business Bureau in greater SanFrancisco area: http://www.goldengatebbb.org [email protected]. (California Residents) California Department of Consumer Affairs: http://www.dca.ca.gov Federal Trade Commission: Phone Number:1-877-382-4357 http://www.ftc.gov Internet Fraud Complaint Center /Consumer complaint websites http://www.ifccfbi.gov/index.asp ----------- "Don't look at what your getting elsewhere, look at what your not getting" Big Jim Davidson
Nancy
Steilacoom,Washington,
U.S.A.
Paula Email me
#3Consumer Comment
Fri, February 18, 2005
Pauls, Have ripoff report give you my email address, I have had a lot of trouble too witht hem and I can help you. Nancy
