Stan
Portsmouth,#2UPDATE Employee
Fri, September 22, 2006
I worked for Symphonix for several months. Yes the scripts the reps read there are completely legal. However they are written to overwhelm the potential buyer with to much informtion and this is taught to new hires during training. The products are not FDA approved and have absolutely no proven effects. During one training class I observed a new hire ask the snooty little girl training them about potential reactions and hazards involved with using EpiClear. The trainer quickly picked up the bottle removed the cap and began spraying the product down her throat. She then said with a smile on her smug face "None of the products we sell contain enough of anything to harm or help anyones health." If you read the Ingredients on the back of there weightloss products and then read the back of their p***s enhancing pills you will find them almost identical. I wonder if the pills redirect the weight you lose right to your p***s? Now for the most alarming part and reasoning behind my abrupt departure from the Visiontel family. After you purchase your Bottle-O-Skinny pills, Huge p***s in a tube or in your case Epi-Clear they take all of that personal information you gave them during your call and they sell it. They sell your credit card info. They sell your address, phone number they even sell your email address. Cheap too! Every piece of info you give them is resold to other scum bag rip off companies just like them. Making you very vulnerable to identity theft and other undesirable solicitations. All without your knowledge. This is a practice they are very proud of and openly gloat about. I have contacted the FTC and have found them to be very helpful. Under new compliance laws such as Sarbanes Oxley, PCI and CAN-SPAM Symphonix (Visiontel)could very easily find themselves in trouble with the law once again. If you feel you have been takin advantage of I strongly encourage you to contact the FTC. The more complaints the faster these guys will be stopped.
Seth
Orlando,#3Consumer Comment
Sun, July 16, 2006
This is in fact an unethical company. I am usually good about weeding out the companies who take advantage of folks, but this company blinded everyone by falsly taking money out of accounts by using a "free" tactic with asking for credit card information on shipping. Additionally, the product is worthless, .5 percent of the active ingredient "salysic acid" (i think that is the spelling) is a tiny percent of what you receieve over the counter at wal mart. I'll never buy anything off TV or RADIO again, from now on, only from reputable companies.....and one's that you can physically make contact with and have community influence over.
Rachelle
Pittsburgh,#4Consumer Suggestion
Wed, February 02, 2005
If you want to get your money back you need to send it to the address that is listed on this report. DO NOT send it to the P.O. Box #. This will cost you money but at least you will get the full $149.95 back. You send the package back, CERTIFIED MAIL WITH RECEIPT so that someone must sign for the package. You then get a receipt mailed back to you PROVING that someone received the package. The person must print and then sign their name. I called VisionTel the day I got the receipt in the mail. I told them who signed it and the date that they signed it and put me right through to a supervisor who verified my bank card info. I got a refund for the $149.95. Yes I had to eat the $14.95 s/h and the $12.00 by the USPS but I defeated the company in the long run because they state that you can not return the product and I was able to do that. Thanks and good luck to everyone. P.S. I have written another report on this company about them selling your credit card info. Please read and take notice!!!
Katie
Newmarket,#5UPDATE Employee
Thu, May 06, 2004
I think that this lady totally misunderstood the conversation she had with the employee she spoke with. First of all you do NOT have 60 to try epiclear. You only get one bottle for free and that only lasts a month or less. Why would they give you 60 days to try it? They don't. You get 21 days and if you don't cancel the next shipment you get 6 more bottles. We tell you that numerous times during the phone call and you get literature in the mail stating that you will be receiving the next shipment unless you call. If anyone is ignorant, it is you. Pay attention when someone is talking to you or you will end up in the same situation over and over again. This is not a scam, it is the buyer playing stupid.
Dave
Plaistow,#6UPDATE EX-employee responds
Sun, March 28, 2004
You can get your money back from Vision Tel (AKA Vision Labs). These people try really hard to get you to keep the product at their astronomical price, but they also will refund (minus the shipping) your money after some red tape. They constantly train their people to overcome objections, and to overcome they inflated price concerns. They have canned answers for everything you could say, and they will fire anyone for not following the scripts. They also do NOT like to tarnish their reputation and I was fired from there just for showing them this website. Truth hurts, I guess.... No matter, I feel better not overcharging people for useless products anyway. Would you believe they sell a plastic vacuum cleaner for 1600 dollars??!!!!! I used to sell Kirbys for that much, and at least I knocked doors to sell it. They just answer their phones, read scripts, overcharge people and follow directions. Visiontel pays thier sales people minimum wage ($5.15/hr) plus commission, so no sales means no earnings. That's why you get the hard sell, and that's why it's so difficult to get them to honor their money-back-offer....everyone there, (even the people you call to get your refund) the whole lot of them are on commission. They advertise that sales job as a 25 dollar an hour job, and will tell you that 25 is the AVERAGE. Some folks (they claim) make 40/hr. Just think how many poor suckers they overcharged to make that kind of coin....