Jenelle
Morgantonw,#2Consumer Suggestion
Wed, November 10, 2004
I also had a problem with my car when taking it to a Wal-Mart for an oil change, but mine was much worse. I took my 95 Jeep Cherokee in for an oil change and everything seemed fine. About a week or two later, the engine started smoking and the car just stopped running. Now I don't know anything about cars (which is why I took it to get the oil changed in the first place), but the guy at the repair shop said I was missing the oil cap! All the oil had leaked out and my engine was running dry. It had completely destroyed the engine. I went to Wal-Mart and complained. They were reluctant about doing anything. Luckily I still had the recipt and showed them that they were obviously to blame. My father got involved and brought in papers from his lawyer saying they were being sued. They moved really quick at that point. They found me an engine out of a junker Jeep, with only 50,000 miles on it (mine had 100,000). They replaced it, all free of charge and with many apologies. We dropped the law suit, but needless to say, we never went to their automotive department again.