CSM Josh
Kingwood,#2UPDATE Employee
Tue, February 19, 2008
I'm deeply sorry for the way you were treated... Before I became a CSM, I worked in the Connection Center and was always called to the front during Christmas, Back to School, and a lot during the summer, so I know what a pain it can be. The worst part is that if you don't respond, you run the risk of getting terminated... To this date, I personally don't call people to the front unless I know their department has plenty of coverage... I'll hop on register first, and sometimes take a time-out to get a glimpse of other lines before I start calling for assistance. Point blanc, if you were the only one in the Toy Department at that time of day, then you needed to tell management and the CSM's that if you leave the department, there will be no coverage. They have to let you stay, because there should AT ALL TIMES be at least 1 person covering a department. Thank you for listening to me, Josh.
John
Califon,#3Consumer Comment
Thu, February 07, 2008
How is that getting fired?