- Report: #1277700
Complaint Review: walmart wal-mart dirt devil royal appliance - lexington Kentucky
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walmart wal-mart dirt devil royal appliance
4051 nicholasville road lexington, 40503 Kentucky, USA
Phone:
8599710572
Web:
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walmart wal-mart dirt devil royal appliance Wal-Mart wallyworld dirt devil royal appliance bissel deceptive return policies, crappy products, bad customer service, wasted my time, i feel decepted lexington Kentucky
So I received a couple "dirt devil" products among my christmas gifts. Having had bad experience with their products in the past, and knowing that walmart is supposed to have a "hassle-free" return policy, I decided to go ahead and return them for in-store credit, since there were some items I needed to pick up from the store anyway.
Bad idea, I usually stay away from this walmart, and walmart in general because of all the beggars, bellringers, hustlers, and overall bad experiences. I got my ticket from the front door lady, and headed to the "service" desk, and joined the extended line for service.
After about a 20 minute or so wait in line, I encountered "Kyle", who with a chuckle, said, "are those dirt devil products? because we dont take dirt devil products back without a receipt". I asked if he was for real, and he said that it was a manufacturers policy, and they also dont take bissel, and a couple other name brands back. I said that that it was a shame that they dont have a notice telling you this before you buy the crappy products, and that I would never purchase dirt devil again. I then went to my car.
Before leaving, I decided to call another local walmart, in hamburg, to see what they had to say. The lady that answered there said she had never heard such a thing, and that i could bring my items back there. Insulted, I then called 1 800 WAL MART, and after a wait, was told by the csr that answered that she had never heard of such a thing either!
I quickly made my way past the apparent drug deal going bad at the front door, and approached the service desk again, and got in the long line. After another 20 minute or so wait, I got Kyle again and told him what I had found out. His sidekick, the other cashier, then began telling me that it was manufacturer's policy and more or less made it sound like everybody should know this.
Insulted again, the csr at 800 walmart, told me should would get a member of management to come up. I watched as walmarts phone continually rang but went unanswered, then someone with the name "devan" came up, but then quickly walked away. Another employee came up with some keys, opened some registers but walked away as well. By this time the csr on the phone said she would just send a message higher up, and that I should hear something withing 3 business days. I decided leave the store, and go ahead and do my shopping somewhere else.
On the 3rd business day, I recieved a voicemail from a "Jason Doss", who left no direct number to reach him back. Upon calling the number back, which was a general store number, someone answered who acted like she had never heard the name before, but then asked me to hold. After another extremely long hold, I decided to disconnect.
I have decided to just cut my losses, donate the crappy products to goodwill, and inform my friends and family members to watch "The high cost of low prices", and stay away from walmart.
Thank You.
1 Updates & Rebuttals
ramjet
Michigan,USA
Receipt
#2Consumer Comment
Sat, February 13, 2016
Why oh why is it so hard to keep receipts. I wouldn't admit on an international forum that I'm incapable of doing that.
It makes all these kinds of issues go away.
